Captains log – Stardate 91759.74
Hi I’m Captain EDGE, Verbatim’s EDGE Care super hero and I ‘m so excited to be given my very own Captain’s blog!
One of my heroes is Deep Blue, IBM’s super computer who went on to beat international chess Grand Master, Kasparov, in the 90’s.
It got me thinking about how to apply 21st century intelligence to the business of calling out emergency maintenance crews to fix production line machinery and critical IT or power systems. We have come a long way from the early days of production but sometimes our response in a crisis can seem a little archaic. Calling around your engineers in the hope someone picks up.