blog and resources

Month: April 2018

Image showing difference between admin staff and call answering service

Do you need admin staff or a call answering service?

Here at Verbatim, we often have conversations with business owners looking to grow their operations. One of the first new roles these bosses try to fill is admin support. The big question – should they invest in a full-time administrator or in a call answering service?

Read more »
Verbatim graphic - do this one thing

Do this one thing for your business today

If there’s one thing you can do today, to make people feel that good about interacting with your business it’s this: audit your phone answering system.
Your instant response to this might be “we don’t have any problems with our phone system”, but even if that’s true, there are always ways that you can improve your customer service. And when that customer service can lead to increased client satisfaction and much more repeat business, why not give it a go?

Read more »