We’ve packed away the Halloween decorations and put the pumpkins in the bin for another year, and you know what that means. Christmas is just around the corner! We don’t know about you, but we love Christmas. It’s the perfect time of year to relax, unwind, and to let people in your company know just how much you appreciate all the hard work they’ve put in during the last 12 months. But let us ask you a question – while you’re out rockin’ around the Christmas tree – who will be taking care of your customers?
Call Answering During The Festive Season
On average, UK businesses are estimated to spend around £1bn on Christmas parties every single year. But while the actual party might be the big-ticket item, Christmas parties can cost much more. Between the costs of hiring extra staff, a reduced level of customer service and missed business opportunities, your business could end up under more strain than you think.
But outsourcing call answering during Christmas can have all sorts of benefits and can take a lot of those strains away. For one, you get happier customers! Too much work and too few staff can leave customer service wanting, but our warm, efficient receptionists make sure all callers receive special treatment. It also gives your staff a bit of a break from the phones, allowing them to catch up, wrap up loose ends or even take some well-earned time off! And, they (and you) can actually take that time off, not be constantly checking emails or answering the phone. A call answering service will let you truly enjoy Christmas in the knowledge that your business is safe and sound.
Managing The Christmas Rush
We’ve kept an eye on the trends across the year, and we always see the same thing. Certain days of the Christmas period are always busier than others, usually around the time Christmas parties are happening, as well as just before and after the business closes its doors for Christmas. During these times, it can be a challenge for businesses to answer the higher volume of calls, especially when the Christmas party hangovers are in full swing.
Professional call answering services like ours can be a godsend for managers at this time of year. We can take all the calls for their business in the run up to, during and even after their Christmas celebrations, as well as while they and their staff take time off to enjoy themselves. With a call answering service in place, business owners can go home and sleep in heavenly peace knowing that any callers will receive a professional response.
‘The Morning After’
Most companies, if they can manage it, will hold their staff Christmas parties on a Friday or a Saturday, so that everyone can really let their hair down and enjoy themselves without having to worry about showing up for work tomorrow. But that’s not always possible, and many thousands of Christmas parties are thrown on a weekday nowadays. And while your employees (and you) might get caught up in the festivities and have one or two too many to drink, you may find yourself paying for it the next day. You’re likely to see a high rate of absenteeism, and those who do make it in are unlikely to be performing at their best. This is OK, and to be expected. But your customers don’t know that – they expect the same high level of service they always receive from you. So if you want to keep that image up, it might be worth sending your calls to a professional service and giving your employees a break from phone duty – just for the day. That way they will perform better, and you will have happy customers. It’s a win-win really.
At Verbatim, we’re always full of Christmas cheer and ready to help you feel the same. Our call answering services are flexible and comprehensive, designed to give you as much or as little support as you need during the festive season. If you’d like to know more about Christmas cover, just get in touch with the team today. Consider it our Christmas gift to you – taking away that stress and worry and giving you some well-earned R&R with the family!