How Will You Manage The Awkward Time Between Christmas And New Year?

By Graham Hill

December 18, 2019

Every year business owners everywhere look forward to the end of December. It’s a time for everyone to kick back and properly switch off from work for a long period of time. But for business owners, it’s often a time of stress. Can I leave my business for 2 weeks? What will happen without me there? What if a client phones and no one is there to answer? If that sounds familiar, don’t worry, you’re not alone. Thousands of business owners across the UK are going through exactly the same thing as you. But planning for this kind of stress is half the battle, and today we’re going to be talking about how you can manage this time of year.

What’s It Called?

But first, some trivia for you! Did you know that there is a proper name for the bit between Christmas and New Year? It’s called the perineum. Yes, we know that’s also the name for a certain part of anatomy usually not discussed, but it’s also pretty accurate for the week or so when no one really knows what to do. In Norway, it’s called ‘Romjul’, coming from Old Norse and meaning ‘half-holy’, and gives you a week of half-celebrations, not quite the solemnity of Christmas, not the glee of New Year. You visit friends and family, and you eat. A lot. Which to be honest, isn’t too different from our own preferences! At Verbatim we like to call this ‘zombie week’, and it feels a lot like it.

Handling The Office Dead Zone

Ring ring. Ring ring. Nope. No one’s in. The office is closed for business, with nothing but broken candy canes on the office food table and the lights turned off. But just because you aren’t in the office, doesn’t mean your clients are the same. In fact, for some people, this dead-zone time is the busiest time of year. It’s when their clients are relaxed and thinking about their services, and most want to talk to them. And if they aren’t around to answer the phone, they could be losing out on a lot of business. Even if you don’t think you are one of these kinds of businesses, if no one is answering your phones, how would you know?

Why Call Answering Will Help

We spend a lot of the year talking about how call answering can help your business. We talk about everything from improving your productivity, improving leads and giving you a professional voice for your business. But over Christmas, a call answering service can give you something else – peace of mind. It can be difficult to switch off over the holidays, especially if you’re worrying about how things are going to survive a couple of weeks of complete closure. From the second you walk away from the office on your last day of work in 2019, you can have someone on hand ready to answer any calls your business receives, any time of day or night. For most businesses, this won’t be many, but it still provides you with a safety net to ensure nothing gets missed. And for customers, it means they never have to sit on the end of the phone waiting for someone to answer, and getting frustrated when nothing happens. Instead, they can have their queries answered, orders taken, appointments booked, or messages passed on, ensuring your brilliant customer service carried on throughout the year. You can even opt to receive a daily digest from us to let you know what’s going on, and keep you reassured that there are no problems, and everything is running smoothly. It’s honestly the Christmas present you deserve.

At Verbatim, we want to make sure you can enjoy your Christmas in the way you want, without any extra stress or worry. Our call answering services are flexible, comprehensive, and more importantly open 24 hours a day, 7 days a week, 365 days a year – including Christmas Day. We are here to give you as much or as little support as you need during the festive season, from answering your calls to running a full virtual receptionist service, giving you and your team the chance to relax and really enjoy Christmas. If you would like to know more about our Christmas cover, just get in touch with the team today, and give yourself the best Christmas present possible.


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