More than just call answering: Three hidden benefits of Verbatim

By Graham Hill

June 1, 2017

We are one of the UK’s premiere call answering services, with more than 20 years’ experience. By taking ownership of our customers’ inbound calls means they can better manage their time, resources and business.
But what if you’re looking for something more?
Many people aren’t aware that Verbatim provides a range of additional services. These services are designed to take those mundane tasks off your plate. Here are just three of our ‘hidden’ services.

Taking payments

Many businesses need to take payments over the phone and this can prove to be a major barrier when looking for a call answering service or virtual assistant. You have a responsibility to your customer. How can you be certain that the provider will properly handle and protect personal data and payment card data?
Verbatim has a fully PCI-compliant call recording system. It gives our clients complete peace of mind when it comes to over-the- phone payments. We do this by using your payment portal. Our system allows us to pause the call while your customer’s payment details are taken. When the transaction is complete, the call resumes. Recording is paused during every transaction and payment details are not stored on our systems.

Appointment scheduling

Keeping on top of your diary can be a frustrating task. If business is going well, you’ll be spending most of your time serving your existing customers. The window of time for scheduling gets smaller and smaller and eventually you can become a victim of your own success.
Verbatim can take the sting out of scheduling by managing your diary for you. So you don’t have to rely on answering machines, we will make appointments for your clients letting you focus on doing whatever it is that you do best.

Raising support tickets

Coming up with a robust support system can be a real challenge for small businesses. It doesn’t matter how great your product or service is, as your sales grow, so do the number of customers requiring support.
Rather than trying to deal with all of your customers’ issues in real-time, a support ticket system allows you to provide your end-users with quality service in a controlled and orderly fashion.
Verbatim can create and update tickets on your behalf, logging customer issues and assigning a priority to each incident. We capture vital information from your customer, allowing you to manage support in a manner that best suits you.

Streamlining your day

These are just three of the bespoke services that we offer our customers.
We also provide 24/7 call answering, call overflow facilities and switchboard facilities. If you are interested in finding out how we can help your business, get in touch and start your six-week trial today.


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