Six reasons to use a call answering service

By Graham Hill

May 16, 2017

Call answering service lady holding up number 61. Regain control of your time
If you are running your own business, time probably seems like an elusive creature. There simply aren’t enough hours in the day to properly manage your workload and ensure all calls are answered in a timely fashion. Something usually must give.
Our call answering service removes one of the biggest time killers in business, without jeopardising your reputation.
2. Save money
You might be considering hiring a receptionist in order to manage your calls. This is certainly an option; but it’s an expensive one. According to, the average salary for a receptionist in the UK is £18,260. Add to that the costs that come with taking on a full-time employee on (training, benefits, holiday, sick pay etc.) and you might be surprised to discover that the actual costs could be closer to £35,265.
For as little as £66 per month you can have access to a team of your own personal receptionists. That represents savings of approximately £34,315 per year – money that can be spent on growing your business.
3. Increase revenue
These days, if you want to succeed, you need to be on the ball every second of every day. How many of your missed phone calls could have potentially turned into a sale? You will likely never know. Unless you are the only player in town, the chances are your prospective customer won’t think twice about it and will simply contact one of your competitors.
Our call answering service ensures that every single phone call is answered in a timely manner. This guarantees that details are captured and gives you the opportunity to follow up potential leads. More customers, more revenue. It’s a simple equation.
4. Become a 24-hour business
Remember the good ol’ days when work started at 9am and finished at 5pm? When the pub shut at 11pm and the pretty much everything closed on Sunday?
Well, those days don’t exist anymore. We are moving increasingly towards a 24-hour lifestyle. In order to meet this new level of expectation, you can’t afford to switch your business off at the end of the working day.
With a call answering service, you can become a 24/7 business, boosting customer satisfaction and increasing sales.
5. Appear bigger than you really are
Everybody has done it. You call what you assume is a professional outfit, only to hear the dog barking and the baby screaming.
Of course, there is nothing wrong with working from home, but first impressions count and the sad reality is your brand can be tarnished if Rex is in the background trying to eat the postman.
A call answering service allows you to put your best foot forward, every call, every day.
6. Improve customer service
Many small businesses assume that if they utilise a call answering service, they will lose that ‘personal touch’ that makes them special. That might be the case with some of the more generic service providers out there, but here at Verbatim, the personal touch is what we do best.
For 20 years now, we’ve been trusted by some of the biggest (and indeed the smallest) companies in the country to answer their calls. Customer service is your first and your last line of defence in a hugely competitive world and we feel incredibly privileged to be entrusted with such a huge responsibility. We treat every interaction with the greatest care and respect. Your customers are our customers; and we will never forget that.
We are so confident in our service that we offer a full six-week trial with a 100% money back guarantee. So if you if you are ready to see all these benefits for yourself, get in touch today.


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