Like it or not when it snows here in the UK it does seem to have a paralysing effect and businesses can struggle to function as workers stay home and the forecast always seems bleak.
Indeed if the Daily Mail is to be believed we are only ever a few minutes away from the worst snow storms since time began! However, here at Verbatim, The Phone Answering Service, we have yet to be troubled by snow – although during that last bad spell we did have someone trek in on skis!
We have always had a can do and get it done attitude and that means we know how to help businesses blighted by a white out.If your calls are diverted to us we can connect them to the relevant member of staff wherever they are stranded courtesy of the British weather.
We have kept the home phones ringing with work calls for clients who cannot get into the office through to simply answering overflow calls when a business is short staffed due to the weather.
Some of the best feedback we have had comes from businesses who have told us their clients had no idea the snow had closed their physical office as they never had a problem getting through on the telephone.
Here’s what Gary Perkins, MD of MAS in Worcestershire said:
“This service has been of tremendous benefit to us, particularly a few years ago when we experienced a lightning strike in 2009 and all calls to MAS were quickly diverted by BT to Verbatim, The Phone Answering Service, whilst we had to source and install a new telephone system.
Then again in the severe winter of 2010/2011, this service proved enormously beneficial as even getting into the office sometimes took longer than normal. I am sure that having the team at Verbatim, whom we know well, helped to ensure that our ability to service our customers and giving them the knowledge we were operating (almost) normally created confidence to our overall level of service.”
The same approach that allows businesses to use The Phone Answering Service to cover holiday absences or other pinch points that can be anticipated and planned for, so can it be used when snow, or indeed any severe weather, frustrates running a business.
So, before your business struggles, why not explore how using the professional phone answering approach of Verbatim can stop you being frozen out of the marketplace when the snow does eventually fall on Berkshire and beyond.
Please contact Graham Hill at Verbatim Call Centres on 0800 656 9590 or learn more about its Business Continuity services