Could answering the telephone be costing you money?

Wait…last week we were saying not answering the telephone costs you money, now we’re saying answering the phone costs money. What’s going on?! Well, of course, answering the phone is critical to your business – but it’s important to think who should be answering it… What made you decide to establish your own business? Usually, […]

Are you confident you’ve got your return to office strategy right?

It’s hard to imagine that the UK announced lockdown protocols three months ago. When lockdown began, many businesses scrambled to create and implement remote working solutions. Fortunately, a study has found that only 9% of surveyed workers rolled out remote working poorly. In the same study, 77% of employees felt their company handled the transition […]

Call, email, or text? The best way to communicate with clients.

Text, call or email

Imagine this: you’re heading back to the office after working from home for the last three months due to the lockdown. Adjusting back to your commute is difficult and leaves you with less time in the morning to respond to your clients. Your office has newly implemented hotdesking to enable flexible working. They might not […]

How much are missed calls costing your business?

COVID-19 has truly tested business continuity. Many businesses are scrambling to respond to the deluge of calls with the majority of their workforce working from home. Every time a call is missed, the potential for revenue is lost. In a 2014 study of UK small and medium-sized enterprises (SMEs), BT Business reported that missing one […]

Phone call matters: When not taking a call nearly started world war three.

On 27th October 1962, at the height of the Cuban missile crisis, out of radio contact and mistakenly believing they were under attack, two out of three senior officers on board a soviet submarine voted to launch a nuclear attack against the US. Only one officer dissented, but fortunately, it was enough to prevent an […]