Verbatim’s 12 Days Of Christmas

Christmas gnome on a snowy branch

At Verbatim we love Christmas time, so we have made up our own little 12 Days of Christmas carol. Our call answering services are flexible and comprehensive, designed to give you all the support you need during the festive season.

5 Tips for Excellent Telephone Customer Service

Verbatim Virtual Receptionist

Now, more than ever, a patient tone and a gentle manner are needed for telephone customer service. The world is upside down, and the pandemic has people feeling more stressed and on edge than ever before. On the downside, that means customer service providers are going to feel the full force of it. It can be […]

Here’s Why Smart Business Owners Answer Their Phone Within Three Rings

three rings image

Does this sound familiar? You’re right in the thick of an important piece of work. You’re in the zone. You’re focused and you’ve got a sense that you’re on the verge of something pretty significant. And then the phone rings…   It’s frustrating. To start with your concentration is broken. In addition, there’s the risk […]

Announcing our brand new service: Pirate Telephone Answerin’!

Avast me harteys! Welcome aboard the Blasted Verbatim! ‘Tis that time of year again and International Talk Like a Pirate day is upon us. To celebrate this momentous occasion, It’s been all hands on deck as our call handlers (or should we say band of buccaneers) have been exercisin’ their sea legs and chasin’ pieces […]

Why does everyone hate voicemail and how is it bad for business?

Nobody enjoys listening to voicemails. Okay, maybe that sweet one from nan wishing you a happy birthday sparks some joy. For the most part though, people dread seeing the blinking light on their answering machine or the cassette icon on their mobile. Leaving a voicemail is can also feel like a nightmare. Being confronted with […]

Verbatim behind the curtain: Call handler interview with Frankie

I had the pleasure of speaking with Frankie Morrison, one of our friendly and bubbly Call Handlers. Frankie started as a Call Handler for Verbatim in early 2018. After many years of previous customer service roles, he is happy to call Verbatim ‘home’. He loves that no two days are the same as he takes […]

Could answering the telephone be costing you money?

Wait…last week we were saying not answering the telephone costs you money, now we’re saying answering the phone costs money. What’s going on?! Well, of course, answering the phone is critical to your business – but it’s important to think who should be answering it… What made you decide to establish your own business? Usually, […]