About us

The Verbatim Difference

Our success is down to the team we employ to answer your phones. 23 years in the telephone answering business has taught us they are the people who make the real difference to our customers. 

What makes us different

Seemless integration

We think our clients take us for granted, and we suspect some even forget about us from time to time. We’re not upset, far from it. Our clients have one less thing to worry about. They’re confident about having a first class customer service team representing their business.

Experienced team

Our team are highly trained and experienced customer service professions, with decades of experience between them.

Our customers trust us to handle complex and varied customer service work on their behalf. Our work is so much more than just answering the phone. 

Brand ambassadors

How your calls are answered matters. That voice on the telephone is often the first contact your customer has with your company brand.
First impressions count. 

At Verbatim we spend all our time focused on training our staff to get those first interactions just right.

No drama

Calls are answered, queries dealt with, meetings booked and customers transferred through if you want to receive them. Simple, straightforward and reliable. 

There’s certainly  no drama when it comes to working with Verbatim. But its never boring and our staff love the challenge of keeping your customers happy all day, every day. 

Meet some of our receptionists

Come and meet some of the team.

We’re a close-knit bunch, small enough to really become part of your business and with the experience and professionalism to match the biggest of names.

Meet our management team

Come and find out a bit more about our management team.

Our success is all based on our team of fantastic receptionists, the people who are on the front line, working on your behalf every single day.

Supporting them we have a dedicated management team with many decades of vital industry experience

Meet our management team

What our clients say about us

Natasha Kearslake Organic P&O Solutions

I now have a professional receptionist service that I am proud to recommend

The service is superb. I now have a professional receptionist service that I am proud to recommend to family, friends and associates in the knowledge that they too could benefit from the peace of mind that they will always be represented well to their clients, prospects and suppliers.

Natasha Kearslake,
Organic P&O Solutions

Jason Lloyd ISAMS

An amazing service and a great bunch of friendly people to work with.

We started using Verbatim a few years ago and haven’t looked back since. As we’ve grown as a company it has been reassuring having Verbatim there taking our calls, ensuring we’re not missing anything important and being there when we need them.

Jason Lloyd,
ISAMS

I now have a professional receptionist service that I am proud to recommend

The service is superb. I now have a professional receptionist service that I am proud to recommend to family, friends and associates in the knowledge that they too could benefit from the peace of mind that they will always be represented well to their clients, prospects and suppliers.

Natasha Kearslake,
Organic P&O Solutions

An amazing service and a great bunch of friendly people to work with.

We started using Verbatim a few years ago and haven’t looked back since. As we’ve grown as a company it has been reassuring having Verbatim there taking our calls, ensuring we’re not missing anything important and being there when we need them.

Jason Lloyd,
ISAMS

Join us!

Our success is built on our excellent team of customer service professionals. We are always on the look out for exceptional individuals to join us and in return we offer a great salary and benefits and a warm and welcoming environment to work in

How web chat can help IT consultants

Built on solid foundations

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Innovative
software

Our easy to use platform allows you to stay in control of your customer service team at all times. from

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Flexible
products

Every business is different, and every week bring its own set of surprises,  so we've built flexibility into our products as standard. From roll over minutes, to personalised packages we will work with you ensure our service works effectively for you

tailored-to-you@2x

Customised
process

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Verbatim telephone answering service

Personal
touch

There's no drama here, well not unless its  at a work away day etc

Get a quote

 Start a 30 day trial with 100% money back guarantee (99% of people who try us, stay with us) Don’t delay call us today on 01635 576070 or fill in the form and we will be in touch: 




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