Accountancy & Legal Services
Banish interruptions and distractions from your day
Our highly experienced and professional customer service team are on hand to arrange appointments, manage diaries and expertly deal with every type of incoming call, leaving you distraction free and focused on delivering excellent service for customers.
A call answering service tailor made for Accountants and Legal Services
“It really does feel like they are part of our team — they’re cheery, professional and efficient”
Verbatim's call answering services mean that accountants and legal teams can now focus on crunching numbers and looking after cases without worrying about missing client calls back at the office.
If you're a small practice, you no longer have the worry of ensuring a colleague is always around to pick up calls if you're out. If you're a larger organisation, you can either take advantage of our overflow service for when your reception team is busy or free up staff for other work and leave Verbatim to handle all your calls.
With many people searching for new homes outside their working day, Verbatim also offers a 24 hour service so you can get messages and receive calls even when you've left the office for the day. Your customers will be pleased to find their call being answered which will inevitably result in new leads ready and waiting on your return to work.
What our clients are saying:
It really does feel like they are part of our team — they’re cheery, professional and efficient
We have been most impressed with the quality of the service — they are very cheery, friendly, professional and efficient. It really does feel like they are part of our team, with a better grasp of where our staff are, their availability and key clients than our own in-house receptionists had!
Rowena Clifton, The VAT Consultancy - London
The difference it has made in our business has actually been quite astonishing
We are Independent Financial Advisors and we started using verbatim services approximately two months ago; the difference it has made in our business has actually been quite astonishing. There's an old saying “you don't know what you don't know”, and I didn't really know how good the answering service of Verbatim is. Basically, they've taken away the pain of having to handle random calls that come into our business daily and have given us back control.
Need Financial Planning - Kent
Some of the clients we work with
Other services we offer
What makes Verbatim different?
Our pricing is transparent with no hidden extras. We include text messages, order logging, logging opportunities in your CRM, and an out-of-hours voice messages to email service in your monthly fee.
South England based
We're based in Newbury, Berkshire in the heart of the South of England countryside. We pride ourselves in being an integral part of the local community, supporting local charities and even our local football team Hungerford Town.
We're a small dedicated team of customer service professionals dedicated to answering your calls as if we were a member of your staff. We don't rely on scripts and take every telephone call is as if we are present in your office.
We've work with clients across a wide variety of industries and we will very likely know how to talk your industry talk. From accountants to accountants, technology companies to law firms.
Tailored to your business
Much more than telephone answering. We can do everything from taking orders, managing your diary, qualifying leads to creating a virtual call centre to handle a sudden ramping up of your customer services requirements.
30 day trial
We’re so confident you will prefer our warm and friendly answering service to an anonymous call centre alternative, we offer a 100% money back guarantee if you’re not entirely satisfied.
99% of people who try us, stay with us
Why a virtual receptionist is perfect for Accountants and Legal Teams
A professional response every time
We know that it can be hard to keep a calm and confident manner every time the phone rings, especially if you are dealing with complex cases or meeting with a client in the office.
A virtual receptionist will work from your script to deal with calls in a professional tone every time, leaving your customers happy and you free to get on with your job.
Personalised call answering for Accountants and Legal Teams
We will create a bespoke call answering package for your requirements as a professional expert in finance or law. From taking just a couple of calls a day, through to manning the telephone 24/7, we can step in however you need us to.
Handle higher call volumes
Peak periods of business may often require more hands-on-deck to take calls. Our professional call handlers will happily handle the overflow.
We can support you whenever call volumes increase, so you don’t need to worry about changing your plan to cope with any extra or unexpected demand.
No more unwanted calls
A Verbatim virtual receptionist can act as your telephone gatekeeper and filter out the important calls from those you don’t want or need to take.
Unwanted enquiries or unsolicited sales calls can be a nuisance. As well as taking them on your behalf, our call handlers can also help to get you removed from the contact lists, to stop them from bothering you in the future.
Receptionists based in the UK
Verbatim’s UK-based receptionists are all trained and highly skilled at taking calls. This means that they always communicate clearly and effectively when speaking to your customers.
They will also be fully briefed on your financial or legal services, in order to provide a seamless extension to your own customer service team.
News and resources
It’s a good idea to put some time aside to make sure that your business’s contingency planning is second to none. The following steps will not just prepare you for the unknown, they can also help to improve efficiency and cut overheads at the same time.
The quality of your customer service – and your ability to make your clients happy – can make or break your business, along with your bottom line. Here are five easy ways for you to delight your customers, simply by tweaking your current approach to customer service.
There are a number of steps you can take to choose a call-answering partner for your business. This will help you to find a reliable call handler or virtual receptionist who can offer you a high standard of service.
Frequently asked questions
Statistics show that on average, businesses miss 15% of incoming calls. Of those callers, 80% won’t try again if they get an engaged tone and 70% won’t leave a voicemail.
If you’re doing everything you can on the marketing front to attract the right people’s attention, but then miss their call when they do get in touch, what’s the point?
Work with a call answering service and you’ll never miss a sales enquiry or an important client call again.
We can fit into your business however you want us to. You’re free to choose which calls you’d like us to answer. You can leave all your calls to us, or only have us step in when you’re unavailable to take them yourself. You may be on another call, in a meeting, or just out for a spot of lunch. Just let us know which calls you’d like diverted to us and over what hours. We can get to work supporting you straight away.
Web chat can bring many benefits to your business. It’s important to be available to customers at a time that suits them, in a way that’s most convenient for them. Web chat is often the preferred method of communication for those with limited time. Our web chat answering service will make sure you’re covered.
Our web chat software is very simple to install and integrates with all leading website software including WordPress, Shopify, Wix and Drupal. Most of your website visitors won’t have so much as an inkling that anything’s changed, not least that you’ve outsourced your web chat.
Yes. You’ll find our office headquarters in West Berkshire on the outskirts of Newbury. All of our call answering and web chat answering staff are based in the UK.
Feel free to drop by for a visit.
For call answering, it’s a very simple process at your end and there is no extra technology. All you need to do is contact your telephone provider to arrange a call diversion facility on your account. Or, if you prefer, we can call them on your behalf. Set up is simple and we have most accounts up and running within 24 hours. In fact, very often, in less time than that.
For call answering we’ll work with you to agree the best fixed-fee monthly call plan for you, anticipating how many monthly calls we’re likely to handle for you in that time.
For web chat, the amount you pay is calculated by the number of chats you have per month. You will be placed within one of our packages eg up to 50 chats per month. Your 30-day trial will give us an expected monthly chat allowance based on your monthly needs.
Your calls and/or chats will be picked up by one of our experienced call handlers. Every one of our team is fully trained, friendly and professional by nature. They will be well briefed about your company and your regular callers before they start to handle your calls or web chats.
Our team is full of exceptional people. They are the life of the business and we treat them accordingly. As many of our clients have told us “you can hear the smiles”.
As a result, our staff turnover is tiny, which means our call handlers and virtual receptionists have all the experience you’re looking for when you’re not answering calls yourself.
Here are just some of the reasons why our existing clients have chosen Verbatim over any other company to handle their calls:
- You’ll be provided with a unique and personalised answering service thanks to our in-house technology, which allows us to customise services to your specific needs.
- Your clients will never feel like their calls or chats have been outsourced.
- Each staff member wears a noise cancelling headset.
- Our UK-based team are all proactive, friendly, professional and experience in customer care, with many carrying high-level NVQ qualifications.
- We offer you a dedicated account manager to help you get the best service from the very beginning.
- We strive to become part of your business by reflecting your values, your ethos and your brand image.