You are only as good as the people you employ so you need to know that the receptionists are second to none.
Telephone answering is more than just picking up the phone and greeting the caller, it’s a highly skilled, front of house, reputation making or breaking competence. You want to give your clients the very best experience so look for clear speaking, well-mannered people with a truly can do attitude and excellent multitasking and interpersonal skills. It’s worth asking how they are trained.
Ideally, they will have both a professional qualification (NVQ) AND ongoing in-house training to ensure they give you and your clients the best possible service.