blog and resources
Articles and advice on delivering a first rate customer service
Prediction No 4. “Omni-channel” communications will no longer be just for big corporates
We’ve long known that necessity is the mother of invention. 2020 has taught us that pandemics are the mother of rapid adoption. There’s no doubt
Prediction No 3. Work spaces will never be the same
Covid-19 has impacted almost every area of our lives and none more so than the way we work. Overnight, offices around the country were abandoned
Verbatim’s Christmas Competition
It’s time to dust off your baubles, grab your tinsel and get your creative Santa hat on. Here at Verbatim, for one week only, we’re
Verbatim’s 12 Days Of Christmas
At Verbatim we love Christmas time, so we have made up our own little 12 Days of Christmas carol. Our call answering services are flexible and comprehensive, designed to give you all the support you need during the festive season.
No 2: Successful companies will be the ones which can adapt to new consumer behaviours
The year 2020 will be synonymous with the Covid-19 pandemic but also the rate of change that it has brought about. Social distancing, lockdowns and
Why call answering could be the best present during Covid-19
At Verbatim, we want to make sure you can enjoy your Christmas in the way you want, without any extra stress or worry, and more especially this year.
How flexible working will become the new ‘normal’
1. How flexible working will become the new ‘normal’ It seems highly likely that Covid-19 has permanently altered our working habits. Back in March, practically
The World of Work after Covid – Our 5 predictions for 2021 and beyond
When the lockdown hit, back in March this year, millions of us started to work from home. In just the space of a few months,
5 Tips for Excellent Telephone Customer Service
Now, more than ever, a patient tone and a gentle manner are needed for telephone customer service. The world is upside down, and the pandemic
