blog and resources
Articles and advice on delivering a first rate customer service
Here’s Why Smart Business Owners Answer Their Phone Within Three Rings
Does this sound familiar? You’re right in the thick of an important piece of work. You’re in the zone. You’re focused and you’ve got a
Virtual Assistants: Why they are different from Virtual receptionists and how to choose
Virtual services can be highly cost-effective and, in a world where remote working is here to stay, can critical to keeping your business operating as
Announcing our brand new service: Pirate Telephone Answerin’!
Avast me harteys! Welcome aboard the Blasted Verbatim! ‘Tis that time of year again and International Talk Like a Pirate day is upon us. To
We can’t say it enough: Thank you!
We wouldn’t be here without you 22 years ago, we founded Verbatim because we wanted to make sure every business had access to quality telephone
Workplace well-being: More than just buzzwords
Did you know that the average person spends 21% of their total waking hours at work? Over a 76-year lifespan, we’ll spend around 40,000 hours
Why does everyone hate voicemail and how is it bad for business?
Nobody enjoys listening to voicemails. Okay, maybe that sweet one from nan wishing you a happy birthday sparks some joy. For the most part though,
Verbatim behind the curtain: Call handler interview with Frankie
I had the pleasure of speaking with Frankie Morrison, one of our friendly and bubbly Call Handlers. Frankie started as a Call Handler for Verbatim
Could answering the telephone be costing you money?
Wait…last week we were saying not answering the telephone costs you money, now we’re saying answering the phone costs money. What’s going on?! Well, of
Remote working during a pandemic & how a telephone answering service can help
Remote working and working from home comes with great benefits. You don’t have to squeeze yourself into a train, bus, or tram or sit in
