blog and resources
Articles and advice on delivering a first rate customer service
Using a medical phone answering service tailored for the health and care profession is a good way to provide a high level of seamless support, with the added benefit of each call being properly managed and logged.
Accountants must keep up with digital best practices in order to keep customers up-to-date with the latest industry insights and to share knowledge with customers looking for financial advice in the best way possible.
At Verbatim, our dedicated and expertly trained call answering team provide a modern solution to the receptionist by making them virtual, thereby freeing in-house staff to perform other duties.
Research commissioned by Verbatim reveals accountancy companies in UK failing to embrace digital customer service
Our latest customer research shows that many accountancy companies in the UK are failing to embrace digital customer service, so can no longer rely on a high street office and a good reputation to grow their business. Read our full report here.
As big office buildings have given way to more varied and flexible options, the challenge is finding the right workspace to bring colleagues together as and when it’s required.
Making the decision to outsource parts of your business – such as your customer service offering – can be daunting. Here are some of the biggest questions that you may be asking – as well as some tried-and-tested solutions.
Customer retention should not be overlooked when it comes to creating a business strategy and can be just as important as customer acquisition. It can be highly rewarding if approached in the right way.
Many small business owners will work every day over the Christmas holiday without a single day off. So Verbatim has looked at three of the biggest concerns that business owners face during the holiday period – and have perfectly wrapped solutions to ensure you get the break you deserve.
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