blog and resources
Articles and advice on delivering a first rate customer service
How Verbatim can help you take a break over the summer
Summer is just around the corner, but is you ready for it? You’ll want to make sure your business and workload are looked after whilst you’re away. Here’s how Verbatim can help you to take that precious time off.
Verbatim’s favourite famous telephone calls
With call answering as our speciality, we love a bit of telephone trivia here at Verbatim. And when it comes to some of the world’s most famous telephone calls, here are a few of our favourites.
Five reasons why web chat is the perfect solution for IT consultants
Being an IT consultant in an increasingly competitive marketplace isn’t easy. Verbatim can help IT businesses find the right balance and offer seamless customer support to all clients at all times.
Why many estate agents are moving over to web chat
For estate agents, web chat is fast becoming an increasingly popular way to keep in touch with clients, old and new.
Why web chat and call answering are just the job for recruitment firms
Here at Verbatim we have experience in helping recruitment firms manage their busy days. This could be through implementing a call answering service, providing a virtual PA system or setting up web chat answering.
Why it adds up for accountancy firms to outsource call answering and web chat
Time is precious for an accountant – and more importantly time is money. And clients have come to expect high-quality interaction whether it’s on the phone or messaging. Here’s how outsourcing call-answering and web-chat services can help.
Why legal teams should be investing in call answering and web chat services
When working in a legal firm, time really is important. With phone lines always ringing and messages constantly pinging, how can a firm of solicitors be sure they are always on top form? Here’s how our call answering and web chat service can help.
Why Verbatim Call Answering chose Moneypenny as their number one
When it comes to watching great films and TV programmes, we especially love those that feature some pretty amazing receptionists! Here are some of our favourites, who do their jobs with amazing flair and style – although some of their working practices are slightly questionable, to say the least!
Five reasons why your business needs web chat and one very good reason why you need us to manage it for you
Here at Verbatim, we understand the importance of being available to customers, at a time that suits them, whenever this might be. Our telephone answering service ensures you never miss an important cal and now our web chat service will make sure you’re covered on all fronts.
