blog and resources
Articles and advice on delivering a first rate customer service
Provide seamless support for your patients with a medical phone-answering service
Using a medical phone answering service tailored for the health and care profession is a good way to provide a high level of seamless support, with the added benefit of each call being properly managed and logged.
Digital Customer Service: Our Best Practice Guide for Accountancy Firms
Accountants must keep up with digital best practices in order to keep customers up-to-date with the latest industry insights and to share knowledge with customers looking for financial advice in the best way possible.
From traditional receptionist to virtual receptionist
At Verbatim, our dedicated and expertly trained call answering team provide a modern solution to the receptionist by making them virtual, thereby freeing in-house staff to perform other duties.
Research commissioned by Verbatim reveals accountancy companies in UK failing to embrace digital customer service
Our latest customer research shows that many accountancy companies in the UK are failing to embrace digital customer service, so can no longer rely on a high street office and a good reputation to grow their business. Read our full report here.
Our top 5 flexible work spaces for businesses in Berkshire
As big office buildings have given way to more varied and flexible options, the challenge is finding the right workspace to bring colleagues together as and when it’s required.
5 things to consider if you’re looking to outsource your customer service
Making the decision to outsource parts of your business – such as your customer service offering – can be daunting. Here are some of the biggest questions that you may be asking – as well as some tried-and-tested solutions.
Why is customer retention important for your business?
Customer retention should not be overlooked when it comes to creating a business strategy and can be just as important as customer acquisition. It can be highly rewarding if approached in the right way.
The true cost of Christmas for small businesses
The true cost of Christmas comes to more than just the virtual office party – you may need to hire extra staff to avoid missed business opportunities. That’s where Verbatim can help – with outsourced call answering.
Treat yourself to a stress-free Christmas
Many small business owners will work every day over the Christmas holiday without a single day off. So Verbatim has looked at three of the biggest concerns that business owners face during the holiday period – and have perfectly wrapped solutions to ensure you get the break you deserve.
