blog and resources

Articles and advice on delivering a first rate customer service

From over twenty years of helping our clients provide the best service possible to their customers, we’ve built up a wealth of ideas and advice we’d love to share with you.
Wrapped_Christmas_Presents_Verbatim

Treat yourself to a stress-free Christmas

Many small business owners will work every day over the Christmas holiday without a single day off. So Verbatim has looked at three of the biggest concerns that business owners face during the holiday period – and have perfectly wrapped solutions to ensure you get the break you deserve.

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Young people embracing the phone

Think the phone is dead? Think again …

We’re all basically superglued to our mobiles and out of all the things we use them for, making phone calls doesn’t even come into the list of top reasons. But when it comes to business, the telephone call will never go out of fashion. Here’s why.

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