blog and resources
Articles and advice on delivering a first rate customer service
Could answering the telephone be costing you money?
Wait…last week we were saying not answering the telephone costs you money, now we’re saying answering the phone costs money. What’s going on?! Well, of
Remote working during a pandemic & how a telephone answering service can help
Remote working and working from home comes with great benefits. You don’t have to squeeze yourself into a train, bus, or tram or sit in
Verbatim helps innovative local Foodbank keep operational during Lockdown
Verbatim has been helping West Berks Foodbank keep vital services running despite increased demand and Coronovirus lockdown presenting huge logistical challenges. Across the UK, during
Did the invention of the telephone lead to the death of politeness? The history of telephone etiquette explained.
In your lifetime, think of a technological discovery that has radically changed how we communicate with one another. Perhaps only the arrival of the internet
Are you confident you’ve got your return to office strategy right?
It’s hard to imagine that the UK announced lockdown protocols three months ago. When lockdown began, many businesses scrambled to create and implement remote working
Call, email, or text? The best way to communicate with clients.
Imagine this: you’re heading back to the office after working from home for the last three months due to the lockdown. Adjusting back to your
How much are missed calls costing your business?
COVID-19 has truly tested business continuity. Many businesses are scrambling to respond to the deluge of calls with the majority of their workforce working from
Phone call matters: When not taking a call nearly started world war three.
On 27th October 1962, at the height of the Cuban missile crisis, out of radio contact and mistakenly believing they were under attack, two out
Professional call answering: The key to running a successful business from the kitchen table
Up and down the country business owners have had to make drastic changes to the way their companies operate. Business has gone virtual, and working
