blog and resources
Articles and advice on delivering a first rate customer service
Our top 5 flexible work spaces for small businesses in Berkshire
As big office buildings have given way to more varied and flexible options, the challenge is finding the right workspace to bring colleagues together as and when it’s required.
5 things to consider if you’re looking to outsource your customer service
Making the decision to outsource parts of your business – such as your customer service offering – can be daunting. Here are some of the biggest questions that you may be asking – as well as some tried-and-tested solutions.
Why is customer retention important for your business?
Customer retention should not be overlooked when it comes to creating a business strategy and can be just as important as customer acquisition. It can be highly rewarding if approached in the right way.
The true cost of Christmas for small businesses
The true cost of Christmas comes to more than just the virtual office party – you may need to hire extra staff to avoid missed business opportunities. That’s where Verbatim can help – with outsourced call answering.
Treat yourself to a stress-free Christmas
Many small business owners will work every day over the Christmas holiday without a single day off. So Verbatim has looked at three of the biggest concerns that business owners face during the holiday period – and have perfectly wrapped solutions to ensure you get the break you deserve.
Think the phone is dead? Think again …
We’re all basically superglued to our mobiles and out of all the things we use them for, making phone calls doesn’t even come into the list of top reasons. But when it comes to business, the telephone call will never go out of fashion. Here’s why.
Six reasons why a telephone answering service will benefit your business
Our call answering service ensures that every single phone call is answered in a timely manner. This gives you the opportunity to follow up potential leads – and with more customers comes more revenue for your business.
Has your business got your return to office strategy right?
Many months ago, we were wondering what would happen when businesses began to return to the office. Here’s why Verbatim continues to be in the perfect position to help you through the transition.
3 tips to sound more confident on the phone
A fear of the phone doesn’t mean you should avoid it altogether. So how do you stop sounding nervous over the phone? Today, we’ve got some tips to help you sound, and feel, more confident over the phone.
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