Verbatim behind the curtain: Call handler interview with Frankie

I had the pleasure of speaking with Frankie Morrison, one of our friendly and bubbly Call Handlers. Frankie started as a Call Handler for Verbatim in early 2018. After many years of previous customer service roles, he is happy to call Verbatim ‘home’. He loves that no two days are the same as he takes […]

An exclusive list of one

Omage of Graham Hill meeting with Sir Clive Woodward

A few months ago, I had the tremendous pleasure of meeting Sir Clive Woodward and hearing him talk.
Given that Woodward is the only living English coach to lead a team to a World Cup win, it’s fair to say that the wisdom he had to share was worth hearing!

Two Families

As you know, it was Fathers’ Day two Sundays ago. As a father of 3, it really is a special day for me, and gives me a wonderful opportunity to reflect on how wonderful my family is.
The dodgy CDs and cards that sing to you are a thing of the past now though – my kids are grown up and have kids of their own, so rather than presents and cards, it’s all about messages and telephone calls.
Which is MORE than enough – having a family who you care for and who care for you really is absolutely amazing, and luckily enough for me, I’ve got more than one.

Why you need a telephone answering service (and don’t think you don’t!)

Graphic explaining why you need a call answering service

We know how important first impressions are in business. Our telephone answering service makes it easy for customers to contact you, meaning that you never miss another opportunity and existing customers always feel valued. Here are our 10 reasons why a telephone answering service will help you and your business.

Verbatim celebrates 20 years of helping businesses grow

20 years celebration of helping businesses grow

Verbatim founder Graham Hill’s lightbulb moment came in 1997 when running a directory distribution business. A previously hard to reach client revealed that they had outsourced their calls to a reception service. This sparked an idea that evolved into Verbatim, a superior telephone answering service, set apart by its unrivalled levels of customer service.

Find out why our customers love us…

We are in the relationship building business, so we know that for relationships to develop we must continuously evolve the way in which we engage with our customers.
In a recent survey, we asked existing customers to divulge how they feel about Verbatim’s service, from the issues that led to their decision to seek help, to the benefits that their business now receives.

It’s OK, we don’t like call centres either!

I always feel a little dread when I tell people I work in a call centre, because let’s face it, the term ‘call centre’ is not one that inspires great joy. We have all been there; sitting on hold thinking we definitely should have got up to make that tea 15 minutes ago after all. […]

Customers want to TALK to you!

At Verbatim we have bucked industry trends with long serving staff and high retention rates. In an industry with higher than average employee turnover, it’s even more important to invest in our people to help retain knowledge, skills and experience. Research shows – The majority (64.8%) of non-food retail customers prefer to interact with customer […]