5 Easy Ways for Businesses to Delight their Customers
August 19, 2021
The quality of your customer service can make or break your business results, so here are 5 easy ways to delight your customers.
Here you can find a range of articles and resources about customer services, as well as advice on how to best support your customers and clients.
The quality of your customer service can make or break your business results, so here are 5 easy ways to delight your customers.
Now, more than ever, a patient tone and a gentle manner are needed for telephone customer service. The world is upside down, and the pandemic
In your lifetime, think of a technological discovery that has radically changed how we communicate with one another. Perhaps only the arrival of the internet
Looking into getting your business ready for the New Year? Verbatim can help improve your customer service levels with its professional call handling service and virtual receptionists.
A fear of the phone doesn’t mean you should avoid it altogether. So how do you stop sounding nervous over the phone? Today, we’ve got some tips to help you sound, and feel, more confident over the phone.
Today we want to talk about voice. No, we’re not talking about your marketing voice, or even your personal voice. We’re talking about the voice your customers hear when they call your business. Who picks up the phone? What do they sound like? What impression do they give of your business to that brand new caller?
Sometimes there really aren’t enough hours in the day, especially when your inbox is full of unanswered messages, you’ve just received an emergency call out
At Verbatim we try to deliver the same feeling of treating your clients and regular callers like welcome guests as my good friend Damianos does in our favourite bar in Corfu. All of our clients have access to our VIP and frequent caller module so that when a regular calls your office we’ll treat them like a welcome guest. It’s all part of the Verbatim service.
Last week I shared two experiences we had with Uber, and how individuals in a company can have a tremendous impact on your brand, both good and bad.
And it’s something that I wanted to address in a bit more detail this week, as it often seems to me that a lot of businesses pay precious little attention to the message that the individuals in their business give to prospective and existing customers.
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