Here you can find a range of articles and resources about customer services, as well as advice on how to best support your customers and clients.
Using a medical phone answering service tailored for the health and care profession is a good way to provide a high level of seamless support, with the added benefit of each call being properly managed and logged.
Accountants must keep up with digital best practices in order to keep customers up-to-date with the latest industry insights and to share knowledge with customers looking for financial advice in the best way possible.
At Verbatim, our dedicated and expertly trained call answering team provide a modern solution to the receptionist by making them virtual, thereby freeing in-house staff to perform other duties.
Our latest customer research shows that many accountancy companies in the UK are failing to embrace digital customer service, so can no longer rely on a high street office and a good reputation to grow their business. Read our full report here.
Customer retention should not be overlooked when it comes to creating a business strategy and can be just as important as customer acquisition. It can be highly rewarding if approached in the right way.
We’re all basically superglued to our mobiles and out of all the things we use them for, making phone calls doesn’t even come into the list of top reasons. But when it comes to business, the telephone call will never go out of fashion. Here’s why.
A fear of the phone doesn’t mean you should avoid it altogether. So how do you stop sounding nervous over the phone? Today, we’ve got some tips to help you sound, and feel, more confident over the phone.
How telephone services such as a virtual phone number and call answering can give your small business a more professional frontage.
The quality of your customer service can make or break your business results, so here are 5 easy ways to delight your customers.
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