When it comes to running a small business in a digital world, to call it ‘fast paced’ is an understatement! Today, if clients and customers know what product or service they want or need, they can simply type what they’re looking for into Google. Voilà! Instant results and recommendations. This instant access to information has forced small business owners to up their game, particularly when it comes to customer service.
Appearance is everything – and keeping up a professional appearance can be hard with a limited budget. But Verbatim can help your business, no matter what size, with all things call answering and telephone etiquette. Here are two simple ways to give your small business a professional frontage.
Use a dedicated business number
These days, everyone is looking for professional, high-quality services, but when it comes to the telephone, this can pose a few questions. What if you don’t have a landline and just use a mobile phone for your business calls? A mobile phone number as a first line of contact might give the impression that your business may not be as reputable if your competition has a dedicated landline.
Verbatim can help with its Virtual Phone Number service. It’s an ideal way to reach new customers using geographic numbers such as 01 and 02 numbers, improve the experience of your existing customers with local rate 0844 or freephone 0800 numbers, plus you can also track how effective your marketing is by using different numbers for different channels and campaigns. We can provide you with a business phone number to match your local area code, or if you prefer, an 03 number to give you a national presence.
If you sign up to our number service, when someone calls your virtual number, the call comes into our call management platform. From here your call is automatically redirected to wherever you want it to go, whether that be a mobile, a landline or a VOIP number. This will happen seamlessly and your caller will be none-the-wiser.
Professional call handling
But what about when the phone rings and you just don’t have the capacity or the time to take the call? As a small business owner, it can be a difficult challenge to solve. You want to give your customers the best and most professional service possible, but you don’t have the resources to have someone handling the phones all day. Alternatively, you may be running your business from home and have all kinds of distractions and background noises to contend with.
At Verbatim, we can provide a straightforward solution to this very real problem. Our affordable call answering services provides you with a fully-trained receptionist to handle all of your inbound calls.
These are just two of the ways in which Verbatim can help give your business an edge over the competition. But we have many more fantastic services to help run your business seamlessly and successfully – to find out more get in touch today.