Here you can find a range of articles and resources about telephone answering and advice on how to manage your call volume whether you’re an accountancy firm, a legal practice, an IT consultancy, or any other type of business.
Accountants must keep up with digital best practices in order to keep customers up-to-date with the latest industry insights and to share knowledge with customers looking for financial advice in the best way possible.
Our latest customer research shows that many accountancy companies in the UK are failing to embrace digital customer service, so can no longer rely on a high street office and a good reputation to grow their business. Read our full report here.
Businesses must make sure they have a full range of communications channels open for their customers – including telephone answering and web chat services.
Being an IT consultant in an increasingly competitive marketplace isn’t easy. Verbatim can help IT businesses find the right balance and offer seamless customer support to all clients at all times.
For estate agents, web chat is fast becoming an increasingly popular way to keep in touch with clients, old and new.
Here at Verbatim we have experience in helping recruitment firms manage their busy days. This could be through implementing a call answering service, providing a virtual PA system or setting up web chat answering.
Time is precious for an accountant – and more importantly time is money. And clients have come to expect high-quality interaction whether it’s on the phone or messaging. Here’s how outsourcing call-answering and web-chat services can help.
When working in a legal firm, time really is important. With phone lines always ringing and messages constantly pinging, how can a firm of solicitors be sure they are always on top form? Here’s how our call answering and web chat service can help.
Being an IT consultant is a challenging job, and one that is often viewed as a lot simpler than it actually is. Have you ever considered using a call answering service to help you provide support to your customers while running your business efficiently?
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