Why web chat and call answering are just the job for recruitment firms

By Nick East

May 6, 2021

If you work in recruitment, as a recruiter or running a firm, you’ll no doubt be spending a huge amount of time on your phone or answering messages. Because of the nature of the work, you’ll be in constant demand, whether it’s new candidates looking for work, or existing clients calling with an update. So if you’re being called non-stop, how do you manage to fit in interviews, contracts and everything else in between? 

Using one of our bespoke services could be the solution you’re looking for. So, even if you’re interviewing, your clients still feel taken care of. Here at Verbatim we have experience in helping recruitment firms manage their busy days. This could be through implementing a call answering service, providing a virtual PA system or setting up web chat answering

How web chat can help

Perhaps a new territory for recruitment firms, web chat is fast becoming a necessity for many recruitment businesses. When handling new enquiries from website visitors, recruiters can provide a standard list of qualifying questions. This can give prospective candidates the information they need quickly and easily, be it finding out about the jobs on offer, how to register, or booking a meeting. 

It’s also a great way to engage with existing clients. More people are doing business at the time of the day that suits them – even if it’s when you have finished work. But by having a web chat answering service, each enquiry will have an immediate human interaction, all of which leads to better customer service and a stronger client experience.

Experienced call handling

Recruitment firms handle a huge amount of information, whether it’s taking details to sign someone onto your books, or an existing client giving you a brief for a new job role. Communications often require a lot more detail than your average business phone call. Louisa Fleet of Louise Fleet Recruitment certainly agrees:

I was getting very professional, very detailed messages. Verbatim sent me a script to input all the questions I wanted the receptionist to ask and it didn’t matter how much information they took, there was no cost for the length of the call – it was just cost per call, which I liked as we do like to get a lot of information from our customers in the messages!”

Professional customer service solutions

Professionalism is the name of the game when it comes to recruitment. Clients expect a certain level of service at all times. We make this possible even when you’re unable to talk in the middle of an interview. A full-time receptionist is costly but an answering service can work perfectly – slotting in as and when you need it to give you a sleek, professional look.

The service is superb. I now have a professional receptionist service that I am proud to recommend to family, friends and associates in the knowledge that they too could benefit from the peace of mind that they will always be represented well to their clients, prospects and suppliers.” – Natasha Kearslake, Organic P&O Solutions

Our call answering and web chat services are flexible, professional and exactly what you need to support your recruitment agency. To find out more, just get in touch with the team today.

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