Web chat and telephone answering: why your business needs both
Businesses must make sure they have a full range of communications channels open for their customers – including telephone answering and web chat services.
We manage your calls when you’re busy, only transferring the important ones.
Our experienced receptionists will seamlessly become part of your organisation.
All day, every day, emergency call answering. We’re there when it matters most.
A quick, human response for all your web visitors.
From order taking to first-line support, we will be a seamless extension to your customer service team.
Additional Services
Phone numbers for every need including freephone, geographic or national.
We are experts in managing complex tasks such as lead qualification and order taking.
Articles and advice on delivering first-rate customer service.
Our 10-step guide to choosing the best answering service for your business.
Highly revealing research commissioned by Verbatim into customer service in the accountancy industry
All the answers to your frequently asked questions.
A series of simple guides for achieving outstanding customer service on the telephone.
No more interruptions, no more distractions
Allowing you to focus 100% on your customers and home buyers
Capturing leads and taking calls any time of the day or night
A seamless extension to your business or charity
No more missed calls whilst you’re out on call
Our close-knit team have the experience and professionalism to seamlessly become part of your business.
Take a look at some of the fabulous results our clients have achieved using Verbatim.
Here you can find a range of articles and resources about web chat and advice on how to implement and manage web chat on your website.
Businesses must make sure they have a full range of communications channels open for their customers – including telephone answering and web chat services.
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Being an IT consultant in an increasingly competitive marketplace isn’t easy. Verbatim can help IT businesses find the right balance and offer seamless customer support to all clients at all times.
For estate agents, web chat is fast becoming an increasingly popular way to keep in touch with clients, old and new.
Here at Verbatim we have experience in helping recruitment firms manage their busy days. This could be through implementing a call answering service, providing a virtual PA system or setting up web chat answering.
Time is precious for an accountant – and more importantly time is money. And clients have come to expect high-quality interaction whether it’s on the phone or messaging. Here’s how outsourcing call-answering and web-chat services can help.
When working in a legal firm, time really is important. With phone lines always ringing and messages constantly pinging, how can a firm of solicitors be sure they are always on top form? Here’s how our call answering and web chat service can help.