The call answering professionals: Over 23 years of virtual receptionist experience

How Verbatim can help you have a holiday

By Nick East

June 16, 2021

When holiday season comes around, you may be longing for a break from the office, but is your business ready for it? Many of us eagerly book and look forward to a break from work, wherever this may be, given the current restrictions. But whether you’re taking a staycation, a mini break or travelling abroad, you’ll want to make sure your business and workload are looked after whilst you’re away. That’s where Verbatim can come in – we can help you to take that precious time off.

Taking that well-earned break 

The many benefits of taking a break away from the desk for our health and wellbeing are well documented. Even so, in the UK we’re renowned for not maximising our paid leave. Reasons range from not wanting to miss something important or being keen to progress quickly in a role. Sometimes it’s just the thought of an unmanageable workload when you get back to the office.   

The same goes for people running their own businesses – it’s hard to step away. It’s not always easy to take time away if you’re in a small or medium-sized business, or if you’re a sole trader. The thought of a holiday might bring more dread than delight if you’re worried about leaving it behind for a while. Or you might be worried that all your staff will want to go on holiday at the same time. But being prepared and planning ahead will mean that you don’t need to miss out.    

We’ll keep your business running smoothly 

Verbatim can offer a number of different solutions depending on what you want us to do whilst you’re away:

Call answering: Our call answering services are completely bespoke, so that you can have a solution unique to your business needs. This might include taking calls for you on your main business line, or any other line you would like us to use.

Overflow answering: This is ideal if your team is reduced to skeleton staff with colleagues being away on holiday. We can take on some of the load as an overflow service. We can also provide 24/7 support for your customers should you need it.  

Virtual receptionist services: We can provide front-line support as a receptionist service, diverting calls to the correct person in the company and taking messages.  

Virtual PA services: We can also offer a range of virtual PA services including diary and meeting management, as well as taking on other administrative tasks.  

Call centre solutions: If you’d like to extend your customer service team on a temporary or a permanent basis, we can help you to increase capacity with a bespoke call centre option. We offer many solutions including taking orders, sales leads, bookings, call backs and more.   

Live chat solutions: We can also manage your website visitors in real-time with web chat, providing swift answers to all those FAQs that your customers might ask. This is a simple and cost-effective way to provide customer support, as well as pick up new business leads.

So why not book that break and leave your business in our safe hands? Here at Verbatim, we have over 20 years of experience in helping a huge number of companies manage their customers. Our clients range from accountancy firms to vets and yacht brokers! We truly understand that every single client we work with is unique. Your customers will be happy to be speaking to a real person who is highly trained, friendly and eager to help – just like you and your own staff would want them to be.  

If you would like to know how a bespoke call-answering service like ours can benefit your business, why not get in touch with us today.   


More To Explore

Strategy and Trends
Strategy and trends

How to maintain business continuity

It’s a good idea to put some time aside to make sure that your business’s contingency planning is second to none. The following steps will not just prepare you for the unknown, they can also help to improve efficiency and cut overheads at the same time.

Customer experience
Customer Experience

Outstanding customer service every time

The quality of your customer service – and your ability to make your clients happy – can make or break your business, along with your bottom line. Here are five easy ways for you to delight your customers, simply by tweaking your current approach to customer service.

Strategy and Trends

Should I outsource my customer service?

There are a number of steps you can take to choose a call-answering partner for your business. This will help you to find a reliable call handler or virtual receptionist who can offer you a high standard of service.