Here you can find a range of articles and resources about telephone answering and advice on how to answer the phone.
At Verbatim, our dedicated and expertly trained call answering team provide a modern solution to the receptionist by making them virtual, thereby freeing in-house staff to perform other duties.
Making the decision to outsource parts of your business – such as your customer service offering – can be daunting. Here are some of the biggest questions that you may be asking – as well as some tried-and-tested solutions.
The true cost of Christmas comes to more than just the virtual office party – you may need to hire extra staff to avoid missed business opportunities. That’s where Verbatim can help – with outsourced call answering.
Many small business owners will work every day over the Christmas holiday without a single day off. So Verbatim has looked at three of the biggest concerns that business owners face during the holiday period – and have perfectly wrapped solutions to ensure you get the break you deserve.
We’re all basically superglued to our mobiles and out of all the things we use them for, making phone calls doesn’t even come into the list of top reasons. But when it comes to business, the telephone call will never go out of fashion. Here’s why.
Our call answering service ensures that every single phone call is answered in a timely manner. This gives you the opportunity to follow up potential leads – and with more customers comes more revenue for your business.
A fear of the phone doesn’t mean you should avoid it altogether. So how do you stop sounding nervous over the phone? Today, we’ve got some tips to help you sound, and feel, more confident over the phone.
If you don’t pick up your phone within three rings, did you know the chances are that 7 out of 10 callers will not only hang up, but won’t call back.
Even with the best intentions in the world, small business owners simply can’t answer the phone every time it rings. That’s where Verbatim can help with its first-rate lead qualification, sales and order-taking technologies.
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