According to a survey commissioned by business for sale marketplace, Bizdaq, around 472,000 small business owners planned to work every day over the Christmas holiday in 2016 without a single day off.
The research suggested that the cost of employing staff is an ever-growing issue, with 2.3 million small business owners not hiring additional staff due to rising costs of employment at the time of the report.
Furthermore, research conducted by Opinium in 2016 found that small business owners are taking 11 days less holiday per year in comparison to full time workers’ holiday entitlement.
Verbatim have looked at three of the biggest concerns that business owners face during the holiday period, and have perfectly wrapped solutions to ensure you get the break you deserve this Christmas, without it affecting your bottom line.
Take a break this Christmas
We know how important it is to maintain a professional appearance and build your businesses reputation. Equally, we understand that Christmas is a time where many want to enjoy quality time with friends and family.
Verbatim’s call answering virtual service is an affordable solution providing you with full office hours cover with minimal overheads. Leaving you to sit back and watch Home Alone without the fear of missing valuable business opportunities.
Can’t quite commit to a full break from work? Our flexible plans allow you to send calls to yourself when you’re available, and divert them to us when you’re not. We can also automatically pick up if you don’t answer after three rings — ideal if you’re surprised by unexpected festive visitors.
No missed business this Christmas
Verbatim’s phone answering overflow service can act as an extension of your team. Simply provide the information in advance and will can ensure that your virtual receptionist answers your phone, obtaining information you require. Customers rarely realise that they aren’t talking to someone in your office!
Imagine returning from your festive break to find that your diary has been managed for you. Verbatim is able to fully manage your bookings, using your preferred diary system, leaving you and your team free to rock around the Christmas tree.
Waiting for an important call? We can easily transfer them to you, let’s say you’re working from home and want to divert your incoming business calls to us, but would like to speak with a select few callers, we can make that happen.
Granting staff holiday at the busiest time of year
Keeping staff happy over the holiday season can be tricky, you want to give your staff the time off, after all they deserve it. But what happens to your business if you shut down and the customers on the other end of the phone?
Customers will expect the same standards of service regardless of the holidays, you certainly cannot ignore your calls for the whole Christmas period… Verbatim’s call answering services provide the perfect balance to ensure that staff are happy and phone calls are answered.
So, whether you would like us to answer the phone to simply inform your callers that the office is closed, or you would like to maintain business as usual, with our virtual receptionists, we can ensure that your customers feel valued this Christmas.
Follow our advice this Christmas and ensure your calls aren’t answered like this!