Here you can find a range of articles and resources about telephone answering and advice on how to answer the phone.
If you are an IT Consultant overwhelmed by high call volumes in a entrepreneurial world full of competition, take a look at our Call Answering Service
Our virtual receptionists can be on hand ready to take any call that comes into your salon, at any time. We can answer questions for your customers, give out basic information, take messages and even book appointments directly into your diary system, so you can focus on the customers in front of you, and running the salon efficiently.
Have you ever spared a thought for the people who want to use your service, but can’t contact your business during the routine 9-5? Every year you may lose hundreds of potential customers just because you stop answering your phones at 5pm. But what if you could take calls at any time of day or night? How would an out of hours call handling service help your business grow? And what if you didn’t have to be the one doing the answering?
Royal Mail has published their annual happiness index for the UK – the list that showcases the best places to live in the UK, Ireland, Scotland and Wales. Each year they look at a variety of factors, including reported personal well-being, life expectancy, earnings, inequality, carbon emissions, crime, deprivation and access to health services. Then they tally it all up, and come up with a list of the happiest places to live in the UK. And the 2019 results are in!
For a long time now, it’s been a rule of basic telephone etiquette to answer within three rings. It’s one of those unwritten rules of the industry, but why? Why is the third ring the most important?
If you’re an estate agent in Reading, it’s important to have someone ready to answer incoming calls, no matter what time of day. Here are 3 reasons why.
Today we want to talk about voice. No, we’re not talking about your marketing voice, or even your personal voice. We’re talking about the voice your customers hear when they call your business. Who picks up the phone? What do they sound like? What impression do they give of your business to that brand new caller?
Sometimes there really aren’t enough hours in the day, especially when your inbox is full of unanswered messages, you’ve just received an emergency call out
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