The call answering professionals: Over 23 years of virtual receptionist experience

Call Answering For Reading IT Consultants – What And Why?

By Nick East

June 24, 2019

Being an IT consultant is no mean feat. It’s one of those jobs that might seem simple from the outside, but in reality, involves a lot more than most people give it credit for. On top of the general struggles of being an entrepreneur in a world full of competition, you also have a much higher call volume to deal with. Which is why you need someone like us! Read on to find out why call answering could be the solution you’ve been waiting for.

Why Do Reading IT Consultants Need Call Answering?

Because you are busy, busy people. Beyond that, IT consultants tend to take far more telephone calls than many other types of business – since you are the front-line support for many people and businesses. That means the second something technological goes wrong, they pick up the phone to ask for your help. It’s part of the job, and in the beginning it’s not really a problem. If anything, it helps you build up a great rapport with your customers, since you will always be there to help them with any problem, big or small. But as your business grows and you bring on more customers, suddenly there aren’t enough hours in the day. The phone is ringing off the hook with customers needing support, and it’s becoming harder and harder to find time to get any real work done.

That’s where call answering comes in.

How Could A Call Answering Service Help?

Give You More Freedom: Do you sometimes feel like you’re torn between the project you’re working on and the new enquiry? If the phone rings while you’re doing work on site for a client, how do you juggle handling that prospect and essentially doing a sales call while you’re charging a client for that time? And how could you focus on doing a good job for that client, without losing that prospect in the process? Call answering services can be turned on and off as you need them, so you can make sure when you’re on site with a client, your phone is never going to ring. Instead, the calls will come to us, and be handled professionally according to your guidance. We can even book meetings in for you, so you never miss a new prospect again!

Reduce Unnecessary Time Wasting: There are a number of calls an IT professional gets every day that can be classed as ‘common questions’. Anything from ‘how do I set my out of office’ to ‘HELP I’ve got the blue screen of death what do I do?’ These are questions you will probably find yourself answering dozens of times a week, and the time you spend dealing with them can really add up quickly. As part of our call answering service, you can give us a list of your FAQs, and explain how you want us to handle them. From then on, any time someone calls with one of those questions, you don’t have to waste time dealing with it, and can do more valuable work instead – while your client is still happy. It’s a win-win!

Out-Perform The Competition: the professionalism a high-quality answering service (like us) gives your business will make you stand out, earning you more business and boosting growth. After all, answering services don’t just answer phones and take messages – we answer questions, process orders, collect lead information and provide general customer service information, so your customers feel taken care of even when they don’t get through to you.

Improve Your Productivity: Being interrupted when your mid-workflow is incredibly frustrating. Especially when it’s by a ringing phone. But it’s business so you need to answer it, and once you’ve dealt with that you try to go back to work right away. Except you can’t. Because it takes the human brain an average of 23 minutes and 15 seconds to get into the swing of things again once it’s been interrupted. But if your phone didn’t ring in the first place, you could enjoy peace, quiet and uninterrupted workflow – dramatically increasing your productivity and output.

If all of those things sound great to you – then you’re in the right place! At Verbatim, we work with a number of IT consultants and professionals in the Reading area, supporting them as they support local business owners. Our services range from 24/7 call answering services to holiday cover, overflow cover and even lead qualification. If you would like to know more, all you need to do is get in touch with us today.


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