The call answering professionals: Over 23 years of virtual receptionist experience

blog & resources

Call Centre Outsourcing

Here you can find a range of articles and resources about call centre outsourcing, as well as advice on how to best support your customers and clients.

Call centre or call answering service

Call Centre Or Call Answering Service?

If you’re spending more time on the phone than you would like to be, can’t always answer calls because you’re too busy, or just want to make sure all of your customers get a good first impression of you, then a call answering service is for you.

Read more »
Ousource with confidence screenshot

How to outsource with confidence

One of the problems many businesses face when it comes to outsourcing is knowing how to choose a partner they can trust and be confident in. In the initial stages, you will probably feel a little uncomfortable until you have built up a relationship. There are steps you can take to choose a partner that is reliable and can offer you a high standard of service, and here we share some of our tips to help you succeed in your search.

Read more »