blog and resources
Articles and advice on delivering a first rate customer service
Workplace well-being: More than just buzzwords
Did you know that the average person spends 21% of their total waking hours at work? Over a 76-year lifespan, we’ll spend around 40,000 hours
Why does everyone hate voicemail and how is it bad for business?
Nobody enjoys listening to voicemails. Okay, maybe that sweet one from nan wishing you a happy birthday sparks some joy. For the most part though,
Verbatim behind the curtain: Call handler interview with Frankie
I had the pleasure of speaking with Frankie Morrison, one of our friendly and bubbly Call Handlers. Frankie started as a Call Handler for Verbatim
Could answering the telephone be costing you money?
Wait…last week we were saying not answering the telephone costs you money, now we’re saying answering the phone costs money. What’s going on?! Well, of
Remote working during a pandemic & how a telephone answering service can help
Remote working and working from home comes with great benefits. You don’t have to squeeze yourself into a train, bus, or tram or sit in
Verbatim helps innovative local Foodbank keep operational during Lockdown
Verbatim has been helping West Berks Foodbank keep vital services running despite increased demand and Coronovirus lockdown presenting huge logistical challenges. Across the UK, during
Did the invention of the telephone lead to the death of politeness? The history of telephone etiquette explained.
In your lifetime, think of a technological discovery that has radically changed how we communicate with one another. Perhaps only the arrival of the internet
Are you confident you’ve got your return to office strategy right?
It’s hard to imagine that the UK announced lockdown protocols three months ago. When lockdown began, many businesses scrambled to create and implement remote working
Call, email, or text? The best way to communicate with clients.
Imagine this: you’re heading back to the office after working from home for the last three months due to the lockdown. Adjusting back to your
