blog and resources
Articles and advice on delivering a first rate customer service
Verbatim’s 12 Days Of Christmas
At Verbatim we love Christmas time, so we have made up our own little 12 Days of Christmas carol. Our call answering services are flexible and comprehensive, designed to give you all the support you need during the festive season.
No 2: Successful companies will be the ones which can adapt to new consumer behaviours
The year 2020 will be synonymous with the Covid-19 pandemic but also the rate of change that it has brought about. Social distancing, lockdowns and
Why call answering could be the best present during Covid-19
At Verbatim, we want to make sure you can enjoy your Christmas in the way you want, without any extra stress or worry, and more especially this year.
How flexible working will become the new ‘normal’
1. How flexible working will become the new ‘normal’ It seems highly likely that Covid-19 has permanently altered our working habits. Back in March, practically
The World of Work after Covid – Our 5 predictions for 2021 and beyond
When the lockdown hit, back in March this year, millions of us started to work from home. In just the space of a few months,
5 Tips for Excellent Telephone Customer Service
Now, more than ever, a patient tone and a gentle manner are needed for telephone customer service. The world is upside down, and the pandemic
Here’s Why Smart Business Owners Answer Their Phone Within Three Rings
Does this sound familiar? You’re right in the thick of an important piece of work. You’re in the zone. You’re focused and you’ve got a
Virtual Assistants: Why they are different from Virtual receptionists and how to choose
Virtual services can be highly cost-effective and, in a world where remote working is here to stay, can critical to keeping your business operating as
Announcing our brand new service: Pirate Telephone Answerin’!
Avast me harteys! Welcome aboard the Blasted Verbatim! ‘Tis that time of year again and International Talk Like a Pirate day is upon us. To
