blog and resources
Articles and advice on delivering a first rate customer service
The Future Of The Phones – Will We Even Need Them In 5 Years Time?
Have you ever thought about what your mobile phone might look like in 5 years or how much technology might have changed? Let’s look into the future
Is It Time To Outsource Your Call Handling?
Outsourcing business call handling will free up your time while retaining customer loyalty and improving your brand reception
Common Call Answering FAQ’s (And Their Answers)
Find commonly asked questions (and their answers) about Verbatim’s Phone Answering Service here.
Call Answering For Reading IT Consultants – What And Why?
If you are an IT Consultant overwhelmed by high call volumes in a entrepreneurial world full of competition, take a look at our Call Answering Service
Call Answering Services And Hairdressers – A Match Made In Heaven!
Our virtual receptionists can be on hand ready to take any call that comes into your salon, at any time. We can answer questions for your customers, give out basic information, take messages and even book appointments directly into your diary system, so you can focus on the customers in front of you, and running the salon efficiently.
7 Ways To Achieve More Using A Virtual Receptionist
Using a virtual receptionist has a lot of advantages – and it’s something we’ve talked about a lot in the past. But did you know that one of the biggest bonuses a virtual receptionist can bring is freedom? The freedom to choose what to do with your time again, instead of being constantly tied to the phone. If that burden was taken away, think of the things you could do (and the things you could stop doing) that could improve your business performance.
Does My Small Business Really Need A Call Answering Service?
No matter what size your business is, having a receptionist is a huge advantage. Not only does it free up your time as a business owner to do more important things (like the activities that make money), but it ensures your business is presenting a sleek, professional image to the outside world.
What Is Lead Qualification, And Why Would I Outsource it?
If you run a business, odds are you do some form of lead qualification. You might not call it exactly that, or even realise you’re doing it – but you wouldn’t be running a successful business if you weren’t.
Think The Phone Is Dead? Think Again!
The year is 2019, and you could easily be forgiven for thinking that the telephone is dead. Oh sure, we’re all basically superglued to our mobiles, but out of all the things we use them for, making phone calls doesn’t even break the top 10 list. When it comes to business, it can feel as though we are all being pushed to communicate via chatbots, social media, emails and even instant messaging, instead of picking up the phone.
