blog and resources
Articles and advice on delivering a first rate customer service
Five reasons why your business needs web chat and one very good reason why you need us to manage it for you
Here at Verbatim, we understand the importance of being available to customers, at a time that suits them, whenever this might be. Our telephone answering service ensures you never miss an important cal and now our web chat service will make sure you’re covered on all fronts.
Verbatim bags Best Virtual Assistant Services Award from Clutch
We’re chuffed to announce that Verbatim has bagged the Best Virtual Assistant Services Award from the B2B review platform Clutch.
Our new pricing – simpler and even better value
23 years ago we set out on a mission to ensure our clients would never miss an important call again. Today, our core values remain the same – provide an exceptional customer experience, for the best price possible, with no hidden costs.
Predicting the Future of Work: A more flexible future awaits
Our call handling and virtual receptionist services can support your business in a flexible working environment, whether you’re in an office or at home.
Predicting the Future of Work: Omni-channel comms will no longer be just for big corporates
Organisations of all sizes have had to modify the way they operate due to COVID-19. Keeping up with the latest trends, such as live chat, is key to running a successful business.
Predicting the Future of Work: Workspaces will never be the same
When COVID-19 hit the UK, offices around the country were abandoned and staff headed home to work, finding new and innovative ways to keep businesses going.
Predicting the Future of Work: How successful companies will adapt to new consumer behaviours
The year 2020 will be synonymous with the Covid-19 pandemic but also the rate of change that it has brought about. Social distancing, lockdowns and
Why call answering could be the best present during Covid-19
At Verbatim, we want to make sure you can enjoy your Christmas in the way you want, without any extra stress or worry, and more especially this year.
How flexible working will become the new ‘normal’
1. How flexible working will become the new ‘normal’ It seems highly likely that Covid-19 has permanently altered our working habits. Back in March, practically
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