blog and resources
Articles and advice on delivering a first rate customer service
Your eReceptionist alternative
If you’re looking for an alternative to eReceptionist, you’re in the right place. Did you know that Verbatim Phone Answering can offer you a trusted Virtual Receptionist Service?
Unlike the Olympics, five rings can spell disaster for your business
Five rings might signify all that is great about the Olympics, but did you know if you leave your telephone to ring five times you have probably already lost that business?
Pingdemic staffing problems? Here are our business continuity solutions
Here at Verbatim we are helping businesses adapt their working practices, whether it’s providing home working solutions or extra telephone answering cover.
Web chat and telephone answering: why your business needs both
Businesses must make sure they have a full range of communications channels open for their customers – including telephone answering and web chat services.
How Verbatim can help you have a holiday
You may be longing for a holiday but is your business ready for it? You’ll want to make sure your workload is looked after whilst you’re away. Here’s how Verbatim can help you to take that precious time off.
Verbatim’s favourite famous telephone calls
With call answering as our speciality, we love a bit of telephone trivia here at Verbatim. And when it comes to some of the world’s most famous telephone calls, here are a few of our favourites.
Five reasons why web chat is the perfect solution for IT consultants
Being an IT consultant in an increasingly competitive marketplace isn’t easy. Verbatim can help IT businesses find the right balance and offer seamless customer support to all clients at all times.
Why many estate agents are moving over to web chat
For estate agents, web chat is fast becoming an increasingly popular way to keep in touch with clients, old and new.
Why web chat and call answering are just the job for recruitment firms
Here at Verbatim we have experience in helping recruitment firms manage their busy days. This could be through implementing a call answering service, providing a virtual PA system or setting up web chat answering.
