blog and resources
Articles and advice on delivering a first rate customer service
Think The Phone Is Dead? Think Again!
The year is 2019, and you could easily be forgiven for thinking that the telephone is dead. Oh sure, we’re all basically superglued to our mobiles, but out of all the things we use them for, making phone calls doesn’t even break the top 10 list. When it comes to business, it can feel as though we are all being pushed to communicate via chatbots, social media, emails and even instant messaging, instead of picking up the phone.
Why Have An Out Of Hours Call Handling Service?
Have you ever spared a thought for the people who want to use your service, but can’t contact your business during the routine 9-5? Every year you may lose hundreds of potential customers just because you stop answering your phones at 5pm. But what if you could take calls at any time of day or night? How would an out of hours call handling service help your business grow? And what if you didn’t have to be the one doing the answering?
Could Telephone Answering Services Make Reading Happier?
Royal Mail has published their annual happiness index for the UK – the list that showcases the best places to live in the UK, Ireland, Scotland and Wales. Each year they look at a variety of factors, including reported personal well-being, life expectancy, earnings, inequality, carbon emissions, crime, deprivation and access to health services. Then they tally it all up, and come up with a list of the happiest places to live in the UK. And the 2019 results are in!
Why 3 Really Is The Magic Number
For a long time now, it’s been a rule of basic telephone etiquette to answer within three rings. It’s one of those unwritten rules of the industry, but why? Why is the third ring the most important?
How Will A Telephone Answering Service Benefit My Business?
On an average day, how many times would you say your phone rings? Now ask yourself, how many of those calls get picked up, and how many of them get left to go to voicemail, cut off, or just missed altogether? Missing just 2 phone calls a week can lead to 104 missed opportunities every year, and £90 million in lost revenue worldwide. If you had a call answering service, what difference would it make to your business?
Why Reading Estate Agents Need To Answer The Phone, 24/7
If you’re an estate agent in Reading, it’s important to have someone ready to answer incoming calls, no matter what time of day. Here are 3 reasons why.
3 Tips To Sound More Confident On the Phone
A fear of the phone doesn’t mean you should avoid it altogether. So how do you stop sounding nervous over the phone? Today, we’ve got some tips to help you sound, and feel, more confident over the phone.
What Is A Virtual Receptionist, And Why Do I Need One?
Missed calls can very easily lead to missed business, so a lot of organisations are trying to find a way that calls can be answered at all times, even if they are too busy to do it personally. One of the most popular options available is a virtual receptionist service.
Reading City Status: What Would It Mean For Businesses?
Over the past 10 years, Reading council have been putting in bids for Reading to become a city, instead of a town. But again and again these bids have been rejected, without any real explanations why. Over the years, many people have pondered why Reading has missed out on this civic honour, and what it might change for the people who live and work in it if that changed. After all, the title of ‘city’ doesn’t carry any official benefits, so what would be different? Today we wanted to ask – what would gaining city status do for Reading, and how would it affect all the businesses that live here?
