blog and resources
Articles and advice on delivering a first rate customer service
How Will You Manage The Awkward Time Between Christmas And New Year?
At Verbatim, we want to make sure you can enjoy your Christmas in the way you want, without any extra stress or worry. Our call answering services are flexible, comprehensive, and more importantly open 24 hours a day, 7 days a week, 365 days a year – including Christmas Day.
Are Phone Calls On Your New Year’s Resolutions List?
At Verbatim, we want to help you make 2020 your best year in business yet. As a business owner, you need to make sure your phone is being answered every time, so a call to Verbatim should be your 1st New Year’s Resolution.
Verbatim’s 12 Days Of Christmas
At Verbatim we love Christmas time, so we have made up our own little 12 Days of Christmas carol. Our call answering services are flexible and comprehensive, designed to give you all the support you need during the festive season.
Christmas Is Coming – And So Are Christmas Parties!
With staff busy enjoying the festive season, a call answering service can help support your business by providing a consistent, professional service. You can truly enjoy Christmas in the knowledge that your business is safe and sound.
Why Work With An Independent Business For Call Answering?
When it comes to business, there is nothing better than personal service. Using an independent company for your call answering needs can be hugely rewarding – and get you better service too.
Call Centre Or Call Answering Service?
If you’re spending more time on the phone than you would like to be, can’t always answer calls because you’re too busy, or just want to make sure all of your customers get a good first impression of you, then a call answering service is for you.
Bespoke Call Answering – Does It really Make A Difference?
At Verbatim, we believe that bespoke is the only way to approach call answering. Every single client we work with is unique, and so is our approach. We don’t use scripts, so your customers will feel like they are speaking to a real person
The Dangers Of The ‘Free Trial’
Many businesses use free trials as an incentive to attract new customers. They will ensure best possible treatment and service are offered during the trial. Once on board, they will rely on the clients ‘laziness’ to keep them.
What Would An IT Company Do With Call Answering, Anyway?
Being an IT consultant is a challenging job, and one that is often viewed as a lot simpler than it actually is. Have you ever considered using a call answering service to help you provide support to your customers while running your business efficiently?
