blog and resources
Articles and advice on delivering a first rate customer service
Verbatim bags Best Virtual Assistant Services Award from Clutch
We’re chuffed to announce that Verbatim has bagged the Best Virtual Assistant Services Award from the B2B review platform Clutch.
Our new pricing – simpler and even better value
23 years ago we set out on a mission to ensure our clients would never miss an important call again. Today, our core values remain the same – provide an exceptional customer experience, for the best price possible, with no hidden costs.
Predicting the Future of Work: A more flexible future awaits
Our call handling and virtual receptionist services can support your business in a flexible working environment, whether you’re in an office or at home.
Predicting the Future of Work: Omni-channel comms will no longer be just for big corporates
Organisations of all sizes have had to modify the way they operate due to COVID-19. Keeping up with the latest trends, such as live chat, is key to running a successful business.
Predicting the Future of Work: Workspaces will never be the same
When COVID-19 hit the UK, offices around the country were abandoned and staff headed home to work, finding new and innovative ways to keep businesses going.
The Future of Work: how companies must adapt to consumer behaviours
The year 2020 will be synonymous with the Covid-19 pandemic but also the rate of change that it has brought about. Social distancing, lockdowns and
How flexible working will become the new ‘normal’
1. How flexible working will become the new ‘normal’ It seems highly likely that Covid-19 has permanently altered our working habits. Back in March, practically
The World of Work post Covid – 5 predictions for 2021 and beyond
When the lockdown hit, back in March this year, millions of us started to work from home. In just the space of a few months,
5 tips for excellent telephone customer service
Now, more than ever, a patient tone and a gentle manner are needed for telephone customer service. The world is upside down, and the pandemic
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