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Articles and advice on delivering a first rate customer service
Today we want to talk about voice. No, we’re not talking about your marketing voice, or even your personal voice. We’re talking about the voice your customers hear when they call your business. Who picks up the phone? What do they sound like? What impression do they give of your business to that brand new caller?
Did you know that if people see immediate benefits from their new habits, they are much more likely to stick with them? Outsourcing your telephone answering delivers instant rewards but also delivers benefits all year round. Here’s why you should make us your 2019 New Year’s resolution.
British businesses are reckoned to spend around £1bn on Christmas parties each year, but the true cost of Christmas extends to more than just the financial burden. Christmas can put other strains on your business too. Here’s how outsourcing your call answering during the festive season can benefit you, your staff and customers.
What are you hoping for this Christmas? A new bread maker? Perhaps an indoor sky dive? Or some time off?
Unfortunately, we can’t fly you out to the Bahamas… but what we can do is handle your business calls for you whilst you are away, meaning that the only time you spend on your phone is taking those all-important holiday selfies.
Tempted? Find out how these businesses have benefited from having their calls answered during the Christmas season.
Verbatim is proud to support the Community Christmas campaign, which promotes companionship to older people on Christmas Day. Founder of the charity, Caroline Billington took some time out to explain why outsourcing call answering is essential for the organisation and how Verbatim help.
Here are a few reasons why our Virtual Receptionist Service will make your life easier and your business more effective
Sometimes there really aren’t enough hours in the day, especially when your inbox is full of unanswered messages, you’ve just received an emergency call out