blog and resources
Articles and advice on delivering a first rate customer service
Virtual Assistants: Why they are different from virtual receptionists and how to choose
Virtual services can be highly cost-effective and, in a world where remote working is here to stay, can be critical to keeping your business operating
Why does everyone hate voicemail and how is it bad for business?
Nobody enjoys listening to voicemails. Okay, maybe that sweet one from nan wishing you a happy birthday sparks some joy. But for the most part,
Could answering the telephone be costing you money?
Wait… last week we were saying not answering the telephone costs you money, now we’re saying answering the phone costs money. What’s going on?! Well,
Remote working during a pandemic: how a call answering service can help
Remote working and working from home comes with great benefits. You don’t have to squeeze yourself into a train, bus, or tram or sit in
Verbatim helps keep local Foodbank operational during Lockdown
Verbatim has been helping West Berks Foodbank keep vital services running despite increased demand and Coronovirus lockdown presenting huge logistical challenges.
Call, email, or text? The best way to communicate with clients.
Imagine this: you’re heading back to the office after working from home for the last three months due to the lockdown. Adjusting back to your
How much are missed calls costing your business?
COVID-19 has truly tested business continuity. Many businesses are scrambling to respond to the deluge of calls with the majority of their workforce working from
Why not taking a phone call nearly started world war three
On 27th October 1962, at the height of the Cuban missile crisis, out of radio contact and mistakenly believing they were under attack, two out
Professional call answering: The key to running a successful business from the kitchen table
Up and down the country business owners have had to make drastic changes to the way their companies operate. Business has gone virtual and working
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