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Articles and advice on delivering a first rate customer service
On an average day, how many times would you say your phone rings? Now ask yourself, how many of those calls get picked up, and how many of them get left to go to voicemail, cut off, or just missed altogether? Missing just 2 phone calls a week can lead to 104 missed opportunities every year, and £90 million in lost revenue worldwide. If you had a call answering service, what difference would it make to your business?
If you’re an estate agent in Reading, it’s important to have someone ready to answer incoming calls, no matter what time of day. Here are 3 reasons why.
Missed calls can very easily lead to missed business, so a lot of organisations are trying to find a way that calls can be answered at all times, even if they are too busy to do it personally. One of the most popular options available is a virtual receptionist service.
Over the past 10 years, Reading council have been putting in bids for Reading to become a city, instead of a town. But again and again these bids have been rejected, without any real explanations why. Over the years, many people have pondered why Reading has missed out on this civic honour, and what it might change for the people who live and work in it if that changed. After all, the title of ‘city’ doesn’t carry any official benefits, so what would be different? Today we wanted to ask – what would gaining city status do for Reading, and how would it affect all the businesses that live here?
Today we want to talk about voice. No, we’re not talking about your marketing voice, or even your personal voice. We’re talking about the voice your customers hear when they call your business. Who picks up the phone? What do they sound like? What impression do they give of your business to that brand new caller?