blog and resources
Articles and advice on delivering a first rate customer service
The Future of Work: how companies must adapt to consumer behaviours
The year 2020 will be synonymous with the Covid-19 pandemic but also the rate of change that it has brought about. Social distancing, lockdowns and
How flexible working will become the new ‘normal’
1. How flexible working will become the new ‘normal’ It seems highly likely that Covid-19 has permanently altered our working habits. Back in March, practically
The World of Work post Covid – 5 predictions for 2021 and beyond
When the lockdown hit, back in March this year, millions of us started to work from home. In just the space of a few months,
5 tips for excellent telephone customer service
Now, more than ever, a patient tone and a gentle manner are needed for telephone customer service. The world is upside down, and the pandemic
Virtual Assistants: Why they are different from virtual receptionists and how to choose
Virtual services can be highly cost-effective and, in a world where remote working is here to stay, can be critical to keeping your business operating
Why does everyone hate voicemail and how is it bad for business?
Nobody enjoys listening to voicemails. Okay, maybe that sweet one from nan wishing you a happy birthday sparks some joy. But for the most part,
Could answering the telephone be costing you money?
Wait… last week we were saying not answering the telephone costs you money, now we’re saying answering the phone costs money. What’s going on?! Well,
Remote working during a pandemic: how a call answering service can help
Remote working and working from home comes with great benefits. You don’t have to squeeze yourself into a train, bus, or tram or sit in
Verbatim helps keep local Foodbank operational during Lockdown
Verbatim has been helping West Berks Foodbank keep vital services running despite increased demand and Coronovirus lockdown presenting huge logistical challenges.
