blog and resources
Articles and advice on delivering a first rate customer service
Six reasons why you should make us your New Year’s resolution
Did you know that if people see immediate benefits from their new habits, they are much more likely to stick with them? Outsourcing your telephone answering delivers instant rewards but also delivers benefits all year round. Here’s why you should make us your 2019 New Year’s resolution.
The true cost of Christmas for small businesses
British businesses are reckoned to spend around £1bn on Christmas parties each year, but the true cost of Christmas extends to more than just the financial burden. Christmas can put other strains on your business too. Here’s how outsourcing your call answering during the festive season can benefit you, your staff and customers.
Our gift to you this Christmas
What are you hoping for this Christmas? A new bread maker? Perhaps an indoor sky dive? Or some time off?
Unfortunately, we can’t fly you out to the Bahamas… but what we can do is handle your business calls for you whilst you are away, meaning that the only time you spend on your phone is taking those all-important holiday selfies.
Tempted? Find out how these businesses have benefited from having their calls answered during the Christmas season.
Need a helping hand this Christmas?
Verbatim is proud to support the Community Christmas campaign, which promotes companionship to older people on Christmas Day. Founder of the charity, Caroline Billington took some time out to explain why outsourcing call answering is essential for the organisation and how Verbatim help.
Meet Verbatim Virtual Receptionist – your new best friend!
Here are a few reasons why our Virtual Receptionist Service will make your life easier and your business more effective
Why face-to-face meetings will win you more business
Sometimes there really aren’t enough hours in the day, especially when your inbox is full of unanswered messages, you’ve just received an emergency call out
Treating customers as a welcome guest
At Verbatim we try to deliver the same feeling of treating your clients and regular callers like welcome guests as my good friend Damianos does in our favourite bar in Corfu. All of our clients have access to our VIP and frequent caller module so that when a regular calls your office we’ll treat them like a welcome guest. It’s all part of the Verbatim service.
Do You use Bad Language?
Over the 21 years of running Verbatim, I’ve become acutely aware of some of the biggest mistakes that businesses make when communicating with clients and prospects on the phone.
And one of the biggest ones is not thinking hard enough about what sort of language they use.
What do you sound like?
Last week I shared two experiences we had with Uber, and how individuals in a company can have a tremendous impact on your brand, both good and bad.
And it’s something that I wanted to address in a bit more detail this week, as it often seems to me that a lot of businesses pay precious little attention to the message that the individuals in their business give to prospective and existing customers.
