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Articles and advice on delivering a first rate customer service
Our virtual receptionists can be on hand ready to take any call that comes into your salon, at any time. We can answer questions for your customers, give out basic information, take messages and even book appointments directly into your diary system, so you can focus on the customers in front of you, and running the salon efficiently.
Using a virtual receptionist has a lot of advantages – and it’s something we’ve talked about a lot in the past. But did you know that one of the biggest bonuses a virtual receptionist can bring is freedom? The freedom to choose what to do with your time again, instead of being constantly tied to the phone. If that burden was taken away, think of the things you could do (and the things you could stop doing) that could improve your business performance.
No matter what size your business is, having a receptionist is a huge advantage. Not only does it free up your time as a business owner to do more important things (like the activities that make money), but it ensures your business is presenting a sleek, professional image to the outside world.
If you run a business, odds are you do some form of lead qualification. You might not call it exactly that, or even realise you’re doing it – but you wouldn’t be running a successful business if you weren’t.
The year is 2019, and you could easily be forgiven for thinking that the telephone is dead. Oh sure, we’re all basically superglued to our mobiles, but out of all the things we use them for, making phone calls doesn’t even break the top 10 list. When it comes to business, it can feel as though we are all being pushed to communicate via chatbots, social media, emails and even instant messaging, instead of picking up the phone.
Have you ever spared a thought for the people who want to use your service, but can’t contact your business during the routine 9-5? Every year you may lose hundreds of potential customers just because you stop answering your phones at 5pm. But what if you could take calls at any time of day or night? How would an out of hours call handling service help your business grow? And what if you didn’t have to be the one doing the answering?
Royal Mail has published their annual happiness index for the UK – the list that showcases the best places to live in the UK, Ireland, Scotland and Wales. Each year they look at a variety of factors, including reported personal well-being, life expectancy, earnings, inequality, carbon emissions, crime, deprivation and access to health services. Then they tally it all up, and come up with a list of the happiest places to live in the UK. And the 2019 results are in!
On an average day, how many times would you say your phone rings? Now ask yourself, how many of those calls get picked up, and how many of them get left to go to voicemail, cut off, or just missed altogether? Missing just 2 phone calls a week can lead to 104 missed opportunities every year, and £90 million in lost revenue worldwide. If you had a call answering service, what difference would it make to your business?