blog and resources

Articles and advice on delivering a first rate customer service

From over twenty years of helping our clients provide the best service possible to their customers, we’ve built up a wealth of ideas and advice we’d love to share with you.
Call centre or call answering service

Call Centre Or Call Answering Service?

If you’re spending more time on the phone than you would like to be, can’t always answer calls because you’re too busy, or just want to make sure all of your customers get a good first impression of you, then a call answering service is for you.

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The Dangers Of The ‘Free Trial’

Many businesses use free trials as an incentive to attract new customers. They will ensure best possible treatment and service are offered during the trial. Once on board, they will rely on the clients ‘laziness’ to keep them.

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Virtual phone numbers

Virtual Phone Numbers – What, Why And How?

Virtual phone numbers, or Direct Inward Dialling, are a type of telephone not requiring a traditional telephone line in order to work.
There are many ways a business could use a virtual phone number, depending on what their needs and aims are for their company.

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