The call answering professionals: Over 23 years of virtual receptionist experience

About us

Meet some of our customer service team

Our success is down to the carefully picked team of receptionists we employ to be the face of your business.


Since joining Verbatim in 2008, Jess has completed her NVQ Level 3 qualification in Customer Service and she is constantly upgrading her skills to better serve our clients. She is great at balancing a highly professional approach to everything she does with a friendly and fun personality making her a joy to work with.

“One of the the things I enjoy the most, and that has kept me here for so long, is the people I work with”


Sophie has been with the Verbatim team since 2011 and is qualified to NVQ Level 2 in Customer Service. She lights up our office with her bubbly personality and enthusiasm, and is also hard-working and conscientious. Sophie’s catchphrase is ‘Okie dokie’, which perfectly sums up her can-do attitude.
“I love working for Verbatim because we make a great team and everyone is so friendly. We really are very much like a family — we don’t just get along well at work, we also meet outside of work.”


Ann is one of Verbatim’s veterans, joining us back in 1998 and is qualified to NVQ Level 3 in Customer Service. She adores what she does, and is known for her dedication, hard work, and for going the extra mile for our clients and their callers.

“One of our clients runs a clinic with one treatment room, but due to a software glitch it was double-booked. It fell to me to unravel the clash, [by] tracking down the patient’s father to get his daughter to phone the clinic. Mission accomplished, and all before 11am!”

Join us!

Our success is built on our excellent team of customer service professionals. We are always on the look out for exceptional individuals to join us and in return we offer a great salary and benefits and a warm and welcoming environment to work in

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