Does My Small Business Really Need A Call Answering Service?

Lots of people wanting to contact a business

No matter what size your business is, having a receptionist is a huge advantage. Not only does it free up your time as a business owner to do more important things (like the activities that make money), but it ensures your business is presenting a sleek, professional image to the outside world.

Think The Phone Is Dead? Think Again!

Young people embracing the phone

The year is 2019, and you could easily be forgiven for thinking that the telephone is dead. Oh sure, we’re all basically superglued to our mobiles, but out of all the things we use them for, making phone calls doesn’t even break the top 10 list. When it comes to business, it can feel as though we are all being pushed to communicate via chatbots, social media, emails and even instant messaging, instead of picking up the phone.

Why 3 Really Is The Magic Number

Why 3 is the magic number for answering the phone

For a long time now, it’s been a rule of basic telephone etiquette to answer within three rings. It’s one of those unwritten rules of the industry, but why? Why is the third ring the most important?

How Will A Telephone Answering Service Benefit My Business?

Multiple mobile phones

On an average day, how many times would you say your phone rings? Now ask yourself, how many of those calls get picked up, and how many of them get left to go to voicemail, cut off, or just missed altogether? Missing just 2 phone calls a week can lead to 104 missed opportunities every year, and £90 million in lost revenue worldwide. If you had a call answering service, what difference would it make to your business?