What Is A Virtual Receptionist, And Why Do I Need One?

Virtual receptionist in office holding up banner

Missed calls can very easily lead to missed business, so a lot of organisations are trying to find a way that calls can be answered at all times, even if they are too busy to do it personally. One of the most popular options available is a virtual receptionist service.

Reading City Status: What Would It Mean For Businesses?

What would it mean for business if Reading got city status

Over the past 10 years, Reading council have been putting in bids for Reading to become a city, instead of a town. But again and again these bids have been rejected, without any real explanations why. Over the years, many people have pondered why Reading has missed out on this civic honour, and what it might change for the people who live and work in it if that changed. After all, the title of ‘city’ doesn’t carry any official benefits, so what would be different? Today we wanted to ask – what would gaining city status do for Reading, and how would it affect all the businesses that live here?

Why You Need A Good Voice For your Business

Man shouting at telephone

Today we want to talk about voice. No, we’re not talking about your marketing voice, or even your personal voice. We’re talking about the voice your customers hear when they call your business. Who picks up the phone? What do they sound like? What impression do they give of your business to that brand new caller?

Six reasons why you should make us your New Year’s resolution

People holding up sparklers and making New Year resolutions

Did you know that if people see immediate benefits from their new habits, they are much more likely to stick with them? Outsourcing your telephone answering delivers instant rewards but also delivers benefits all year round. Here’s why you should make us your 2019 New Year’s resolution.

The true cost of Christmas for small businesses

Spend less on Christmas. Outsource your call answering.

British businesses are reckoned to spend around £1bn on Christmas parties each year, but the true cost of Christmas extends to more than just the financial burden. Christmas can put other strains on your business too. Here’s how outsourcing your call answering during the festive season can benefit you, your staff and customers.

Our gift to you this Christmas

Christmas offer from Verbatim

What are you hoping for this Christmas? A new bread maker? Perhaps an indoor sky dive? Or some time off?
Unfortunately, we can’t fly you out to the Bahamas… but what we can do is handle your business calls for you whilst you are away, meaning that the only time you spend on your phone is taking those all-important holiday selfies.
Tempted? Find out how these businesses have benefited from having their calls answered during the Christmas season.

Why face-to-face meetings will win you more business

Clock with roman numerals

Sometimes there really aren’t enough hours in the day, especially when your inbox is full of unanswered messages, you’ve just received an emergency call out and the phone doesn’t stop ringing. You know that you should be out meeting your clients, but how on earth can you find the time to leave the office? Relax! […]

Treating customers as a welcome guest

Friendly owners in the Damianos Bar Corfu

At Verbatim we try to deliver the same feeling of treating your clients and regular callers like welcome guests as my good friend Damianos does in our favourite bar in Corfu. All of our clients have access to our VIP and frequent caller module so that when a regular calls your office we’ll treat them like a welcome guest. It’s all part of the Verbatim service.

What do you sound like?

Brand voice image

Last week I shared two experiences we had with Uber, and how individuals in a company can have a tremendous impact on your brand, both good and bad.
And it’s something that I wanted to address in a bit more detail this week, as it often seems to me that a lot of businesses pay precious little attention to the message that the individuals in their business give to prospective and existing customers.