Dropped into a William Boyd plot

Verbatim CEO sees Harry Kane score in August

I like to read, and the summer is when I can really get my teeth into a book.
And when I read, I love to read William Boyd.
The man is a sensational writer, with this uncanny ability to write about life and the random nature of the existence we have.
And last Friday, I felt like I’d been dropped into a Boyd plot.

Just Go

What would happen if you wanted to take a break from your business? Would your calls get answered? Would your diary get managed? Would enquiries be taken and sales appointments scheduled? Would the whole thing run without you?

Set up your call answering service with ease

Graphic depicting how to set up a call answering service

One of the concerns businesses have about outsourcing is the initial set up costs – money, time and effort. If you’ve been putting off setting up your call answering service because you’re concerned about what you’ll need to invest, this blog post is for you.

How to delight your customers with added extras

Colourful image showing how to delight customers with added extras

We all want to impress our customers, stand out from the competition and grow our business. However, that means going the extra mile and putting in a little effort to delight your clients. It’s all about meeting and then exceeding expectations with some little added extras. That’s what motivates people to leave you great reviews, recommend you to their friends and stay loyal to you. So, what are these added extras?

5 ways to bring back the work/life balance

Having time focused on people and activities you love outside of work will make you more productive and happier when your return to business. However, we don’t want to risk sacrificing the success of our businesses. So what’s the answer? We’re sharing 5 different ways you can bring back the work/life balance

How to outsource with confidence

Ousource with confidence screenshot

One of the problems many businesses face when it comes to outsourcing is knowing how to choose a partner they can trust and be confident in. In the initial stages, you will probably feel a little uncomfortable until you have built up a relationship. There are steps you can take to choose a partner that is reliable and can offer you a high standard of service, and here we share some of our tips to help you succeed in your search.

Why Businesses Need A Three-legged Milking Stool

Milking stool graphic depicting need for businesses to have 3-legged milking stool

One of our investor/shareholders asked me why dairy farmers didn’t use two legged milking stools. The answer was obvious – it’s unstable and you’ll fall off. It’s the same in business. When I started my call answering business 21 years ago with my late co-founder, there were just the two of us and we were not very stable. Our shareholder, George, said “You need three legs in your business.”

Your #productivebusiness: How to process orders effectively

Image showing paint on palette for productive business

You may think you’re already being as productive as humanly possible, but there are always ways to do your different business activities more efficiently… and we thought it might be helpful to share a mini-series of posts outlining a few ways to streamline different tasks. Today, we’re talking about processing orders.