By knowing how you can lose a customer, you and your team will at least be able to take the necessary measures to ensure that they are receiving the very best service, to give them the greatest chance of staying.

It can be hard to rise above a stressed customer and keep providing the best possible customer service. Follow these easy tips below and you’ll have it nailed in no time. 

According to research, as many as 40% of baby boomers and 70% of millennials experience anxious thoughts when the telephone phone rings. Find out how to sound and feel more confident.