Welcome to the verbatim virtual customer service portal
According to research, as many as 40% of baby boomers and 70% of millennials experience anxious thoughts when the telephone phone rings. Find out how to sound and feel more confident.
Telephone technology has changed so much in the last 20 years But what does the future have in store for this piece of tech that we seem to be unable to live without?
There are many ways in which a business can use a virtual phone number. It will depend on what the needs and aims are for your company and your customers.
You may be wondering about the best way to communicate with your customers, particularly if your team is dispersed or working remotely. Find out how to organise an effective communication strategy
If you’re looking to keep your customers and clients happy, it’s worth investing some time and energy into how best to nurture and build up your relationship with each of them.
Businesses are deciding to prioritise the relationship that they have with their customer base, as they have come to understand the huge benefits that loyal customers and clients can bring.
Why is a happy customer likely to become a loyal customer? A loyal customer is hugely important for driving repeat business and ultimately increasing revenue.
CRM software is a type of management system that will enable business owners to track each and every interaction with a customer or client. Find out which are best for small businesses.
Once reserved for the likes of huge corporations and world-leading manufacturers, AI is becoming more affordable and accessible – and can enhance customer service.
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