We’ve all been there… your mobile goes off when you’re in the middle of something critical – whether that’s a business meeting, unblocking a customer’s drain or a house viewing. Do you take the call or carry on with the job in hand? Sound familiar?
If you need an extra pair of hands to answer your phones, our virtual receptionist service is ideal for companies without reception staff who can’t afford to miss an important call.
Here are a few reasons why our virtual receptionist service will make your life easier and your business more effective:
Lower staff costs
Hiring a full-time receptionist is time consuming and expensive! Did you know that the average pay for a full-time receptionist is £18,260 a year? For the cost of a daily cup of coffee you can have all the features you need to provide excellent customer service and increase productivity.
It can be stressful hiring new employees, you may worry about finding the right fit for your team and do you really have the time to train them? Managing a virtual receptionist is a walk in the park, what you say goes… simple! Plus, no holiday cover or sick pay is required!
Better time management
Can’t attend a last-minute appointment because you don’t have cover? Our virtual receptionists ensure that you never miss a call and we even offer diary management should you need it, allowing you and the team to focus on projects that they are good at.
Improves customer service
With 21 years of call answering service experience, we pride ourselves on going the extra mile, ensuring that every customer is treated with the utmost respect and courtesy. Customer service is important to us, so a friendly first impression is always at the front of our mind.
Using our call answering service will enhance the rapport you have built with your customers. Our professional, virtual receptionists get to know each and every client and can handle all types of requests from taking payments to raising support tickets.
Wouldn’t it be nice to get away from unnecessary distractions at work? Errors increase by 28% after receiving a phone call. Whether you are working away from the office, need to pop out urgently or just need to get your head down, we have your phones covered. We can also take care of appointment scheduling and help with order taking, allowing you to maintain a focused and productive business.
Peace of mind
Knowing that your phones will be answered with a professional manner in less than three rings, gives you more freedom to meet your clients and win new business. Think of us as part of your team; we’ll be there to help strengthen and maintain your business relationships.
Allow us to help you focus on what you do best! Get in touch today to find out more about Verbatim’s virtual receptionist offering and our other call answering services.