How much are missed calls costing your business?

How much are missed calls costing your business?

Human contact vital to generating revenue

In a study of UK small and medium-sized enterprises (SMEs) commissioned by  BT Business the reports authors identified that most customers will only call a business  twice before going elsewhere, whilst over 20% will only call once. They estimated that one missed customer call would cost on average approximately £1,200. According to the report, decision-makers estimated the loss for businesses that are uncontactable for a full 24 hours ranges from £9,000-£20,000. 

Voice calls continue to grow in digital age

Despite the increased popularity of texting and messaing apps, in 2017, callers used a total of 148.54 billion minutes. Fast-forward to 2020, Vodafone has seen mobile voice calls surge over 40% across Europe. This surge has led to businesses scrambling to keep up with incoming calls.

Missed calls mean more than just lost revenue

Answering the phone during the time of COVID-19 is still a critical business activity. Missing a phone call means much more than losing business. During times of crisis, consumers look for continuity, transparency, and comprehensive crisis response plans. Now more than ever, businesses need to ensure that someone is there to answer the phone to instil confidence and reassure clients that they are in good hands.

Join our campaign to end missed calls!

Just how have we provided exemplary service to our clients? For starters, we’ve helped a bespoke roof lighting service transition from being completely office-based to their admin and sales staff being remote. This was done with zero telephony changes to infrastructure, ensuring zero gaps in service. While some of our client’s businesses have had to close temporarily due to coronavirus, they’ve chosen to keep us on as client calls have increased.

How our Virtual Receptionists will fit into your every day workflow

247 answering@2x

Your phone rings

You leave it to us and carry on with your day

lead qualification

If it's a VIP caller

Your Verbatim PA will recognise them and speak to them accordingly.

Verbatim telephone answering service

If it's a new caller

Your Verbatim PA uses your preferred greeting to welcome the caller and quickly works out how they can help

Virtual receptionist

Your Verbatim PA goes into action

  • Checking your diary
  • Booking appointments
  • Taking a message
  • Qualifying leads
  • Processing an order
  • Connecting calls to you

Virtual receptionist

Happy Customers

Every conversation ends with a happy caller and not a moment stolen from your day.

247 answering@2x

Your phone rings

You leave it to us and carry on with your day

lead qualification

If it's a VIP caller

Your Verbatim PA will recognise them and speak to them accordingly.

Verbatim telephone answering service

If it's a new caller

Your Verbatim PA uses your preferred greeting to welcome the caller and quickly works out how they can help

Virtual receptionist

Your Verbatim PA goes into action

Checking your diary
Booking appointments
Taking a message
Qualifying leads
Processing an order
Connecting calls to you

Virtual receptionist

Happy Customers

Every conversation ends with a happy caller and not a moment stolen from your day.

Get a quote

Start a 30 day trial with 100% money back guarantee (99% of people who try us, stay with us) Dont delay call us today on 01635 576070 or fill in the form and we will be in touch:

We promise we will never share your information with third parties – see privacy policy.

Some of the clients we work with

VW Group Logo
Zenith logo
nrg networks logo
Berkshire Community Foundation Logo
Knight Frank Logo
London Overground logo