There was one contact, let’s call him Bob, who was always too busy to pick up his phone. It took a near age to get a message over to him.
Until one day that is, when my call got picked up on the first ring. Not by Bob, though, but a very helpful lady who got to the bottom of my enquiry in minutes.
I presumed Bob had employed an extra pair of hands, but as it turned out, he’d actually outsourced all his calls to an external company.
Immediately I knew this was a line of business I had to pursue.
