Answering Services
Call Answering
We manage your calls when you’re busy, only transferring the important ones.
Virtual Receptionist
Our experienced receptionists will seamlessly become part of your organisation.
24/7 Call Answering
All day, every day, emergency call answering. We’re there when it matters most.
Web Chat Answering
A quick, human response for all your web visitors.
Virtual Call Centre
From order taking to first-line support, we will be a seamless extension to your customer service team.
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Additional Services
Virtual Phone Numbers
Phone numbers for every need including freephone, geographic or national.
Lead Qualification
We are experts in managing complex tasks such as lead qualification and order taking.
Business Continuity
Blog & Resources
Blog
Articles and advice on delivering first-rate customer service.
Choosing an Answering Service
Our 10-step guide to choosing the best answering service for your business.
Research: Digital Customer Service
Highly revealing research commissioned by Verbatim into customer service in the accountancy industry
FAQs
All the answers to your frequently asked questions.
Verbatim's Video Tutorials
A series of simple guides for achieving outstanding customer service on the telephone.
Some of the industries we work with
Accountancy and Legal Services
No more interruptions, no more distractions
Estate Agents & Property Services
Allowing you to focus 100% on your customers and home buyers
Marketing and IT services
Capturing leads and taking calls any time of the day or night
Small Business and Charities
A seamless extension to your business or charity
Trades and Home Services
No more missed calls whilst you’re out on call
About Us
Meet Your Team
Our close-knit team have the experience and professionalism to seamlessly become part of your business.
Testimonials
Take a look at some of the fabulous results our clients have achieved using Verbatim.
Careers
How to join our dynamic team of receptionists.
Giving
We support a wide variety of charitable initiatives. Find out more here.
