Verbatim Virtual Call Centre
Increase your customer service capacity
- A seamless extension to your customer service team
- Including taking/rearranging bookings, call backs and scheduling
- Flexible service to meet variable call volumes
Or call 01635 576070
What a Verbatim virtual call centre can do for you
Customer service
We can take on every day customer support tasks, to free up your staff to focus on the more complex customer enquiries. Our team is there to support you when call volumes increase and, as the only company to offer roll over calls, you don’t need to worry if call volumes drop off.
Call management
We can manage some or all of your calls, deal with certain enquiries and redirect others to the appropriate member of staff or department . if certain team members aren’t available, you can simply flag this in our call management dashboard with instructions how to handle the call.
Information for callers
How often, do you have callers who simply want to know what time your open until, or when will their delivery arrive or just answer your frequently asked questions. Distracting for you but simple for us.
Call screening and filtering calls
A great way to filter our unsolicited calls – Your Verbatim Virtual Receptionist will act as a gatekeeper and filter out the calls you don’t want from the important one. Think of the time that your team will save.
Lead qualification and order taking
Our UK based call centre have wide knowledge and the skills plus experience to handle more complex tasks such as lead qualification of order taking.
We can work from your scripts; our receptionists will sound like your customer service team.
Appointment management
Arranging or rearranging bookings, appointments and meetings can be notoriously difficult and time consuming.
Your Verbatim team can take away that hassle from both you and your customers and make getting that meeting in the diary a breeze.
What challenges will it solve today?
Tailored to you
More than call answering. We can do everything from taking orders to managing your diary
No Scripts
Every conversation as if we are in your office
Based in the UK
Proud to be British
Switch between services any time
You can effortlessly switch between our virtual receptionist and overflow call answering services.
Free call transfers
Unlike most of our competitors all of our call answering options come with FREE call transfers.
How our Virtual Call centre can help everyday
Your phone rings
You leave it to us to carry on with your day
If it's a VIP caller
Your Verbatim PA will recognise them and speak to them accordingly.
If it's a new caller
Your Verbatim PA uses your preferred greeting to welcome the caller and quickly works out how they can help
Your Verbatim PA goes to action
Checking your diary
Booking appointments
Taking a message
Qualifying leads
Processing an order
Connecting calls to you
Happy Customers
Every conversation ends with a happy caller and not a moment stolen from your day.
Your phone rings
You leave it to us to carry on with your day
If it's a VIP caller
Your Verbatim PA will recognise them and speak to them accordingly.
If it's a new caller
Your Verbatim PA uses your preferred greeting to welcome the caller and quickly works out how they can help
Your Verbatim PA goes to action
- Checking your diary
- Booking appointments
- Taking a message
- Qualifying leads
- Processing an order
- Connecting calls to you
Happy Customers
Every conversation ends with a happy caller and not a moment stolen from your day.
How much does it cost?
We are the only UK call answering company who include call transfers (to mobile and landline) at no extra cost. All for as little as £2.25 per day
Frequently asked questions
Will using Verbatim confuse my clients?
Not at all. Our team of PAs is small enough (and we go to great measures) to ensure we know your business inside out before we get started. It means most of your callers won’t have so much as an inkling that anything’s changed, not least that you’ve outsourced your phones.
What are your operating hours?
We take your calls from 8am-6.30pm Monday-Friday and 9am-2pm on Saturday.
Outside these hours we offer a free unlimited voicemail to email service.
We also offer a 24×7 service which operates 365 days a year including Christmas and all UK bank holidays.
Is Verbatim based in the UK?
Yes. You’ll find us in West Berkshire on the outskirts of Newbury. Feel free to drop by for a visit.
How does the tech side of things work? Will it take ages to set up?
It’s a very simple process at your end and there is no extra technology. All you need to do is to contact your telephone provider to arrange a call diversion facility on your account. Or if you prefer we can call them on your behalf.
Set up is simple and we have most accounts up and running within 24 hours. In fact, very often in less time than that.
What our clients say about us
I now have a professional receptionist service that I am proud to recommend
The service is superb. I now have a professional receptionist service that I am proud to recommend to family, friends and associates in the knowledge that they too could benefit from the peace of mind that they will always be represented well to their clients, prospects and suppliers.
Natasha Kearslake,
Organic P&O Solutions
An amazing service and a great bunch of friendly people to work with
We started using Verbatim a few years ago and haven’t looked back since. As we’ve grown as a company it has been reassuring having Verbatim there taking our calls, ensuring we’re not missing anything important and being there when we need them.
Jason Lloyd,
ISAMS
I now have a professional receptionist service that I am proud to recommend
The service is superb. I now have a professional receptionist service that I am proud to recommend to family, friends and associates in the knowledge that they too could benefit from the peace of mind that they will always be represented well to their clients, prospects and suppliers.Natasha Kearslake,
Organic P&O Solutions
An amazing service and a great bunch of friendly people to work with.
We started using Verbatim a few years ago and haven’t looked back since. As we’ve grown as a company it has been reassuring having Verbatim there taking our calls, ensuring we’re not missing anything important and being there when we need them.Jason Lloyd,
ISAMS
Get a quote
Start a 30 day trial with 100% money back guarantee (99% of people who try us, stay with us) Dont delay call us today on 01635 576070 or fill in the form and we will be in touch:
