Web Chat Answering Service

With Verbatim, your chat will be well managed. Every one of our small team is fully trained, friendly and professional by nature and they’ll be well briefed about your company and client base before they handle your web chat to quickly answer any questions that your website visitors might have.

Because our chat agents can typically manage multiple chats, it’s also a very cost-effective way to deal with your customers. What’s not to like about that?

We work with you to get your chat box live on your site as quickly as possible and usually it’s a very simple process. We have taken clients through the process from designing a custom chat box and installing the code on their site within hours of registering.

Once installed, you can just leave us to manage any web chats that take place on your website. 

Not at all. Our team is small enough (and we go to great measures) to ensure we know your business inside out before we get started. It means most of your website visitors won’t have so much as an inkling that anything’s changed, not least that you’ve outsourced your web chat.

Yes we do!

We offer a completely free 30 day trial (capped at 100 chats). This is important for you and us. Not every website has the visitor numbers to make chat service a viable. For some businesses (for example with high value products or services) one or two chats a week is enough, for others it might be many times that.

Our free trial allows you to test the water and see what works best for you, without cost or risk. For us, whether you decide it works for you or not, your experience will be a positive one you will be happy to recommend to others!

Web chat is available:

9am-10pm Monday to Friday.

9am-7pm Saturday, Sunday & bank holidays.

There is no way we can tell until we start your trial. We do usually find that websites with more traffic get more chats and sites with more chats get more leads.

We have clients who typically only have 4 or 5 chats per month, but the 1 or 2 leads generated each month is more than enough for their specialised or high-priced products/services.

Yes! We can customise the design to suit your brand colours.  You can add the custom box before, during or after your trial.

We work with you to get your chat box live on your site as quickly as possible and usually it’s a very simple process. We have taken clients through the process from designing a custom chat box and installing the code on their site within hours of registering.

A ‘chat’ is a meaningful engagement, using the chat box that we install on your website. For example, we may have a chat with one of your website visitors about your business, services or the products you provide.

Our chat works across any website, even Wix, as long as your website provider allows you to include JavaScript (if in doubt get in touch, we can help you figure this out).

Yes, that’s no problem at all!

Statistics show that on average, businesses miss 15% of their incoming calls. Of those callers, 80% won’t try again if they got the engaged tone and 70% won’t leave a voicemail.

With Verbatim managing both web chat and call answering, we will have you covered on all fronts.

As well as web chat, you can leave all your telephone calls to us, or only have us step in when you’re unavailable to take one yourself.

Once you tell us your requirements, we can get to work on creating a bespoke solution for you.