Verbatim Telephone Answering Service

Could missed calls be costing you business?

Try our answering service for 30 days and if you’re not completely satisfied we’ll give you your money back.

Verbatim Telephone Answering Service

Could missed calls be costing you business?

Try us for 30 days and if you’re not completely satisfied we’ll give you your money back.

Our answering services

Call handling by a team of friendly and professional, UK based virtual receptionists. Whether its transferring calls, taking messages, operating web chat or taking orders, our customer service experts will be provide the professional approach that will make them sound just like a member of your team.

After more than 20 years in the telephone answering business, we know that every customer is unique, and has their own specific requirements. Our onboarding process is probably the most thorough in the industry and ensures a seamless integration into your business from day one.

Verbatim telephone answering service

Telephone
answering

Personalised call answering options providing coverage for as little as one phone call a day, through to manning your busy phones 24/7.

Virtual receptionist

Virtual
receptionist

Your own team, full office hours with diary management and order taking options included.

24/7 call answering

24/7 call
answering

Our 24/7 emergency call answering service means you’re there for your customers when it matters most, without you even needing to be involved.

Live-weekends

Web chat
answering

Convert more website visitors with our managed web chat service – try our 30-day free trial.

Other services we offer

We’re more than just a call answering service, for our clients we’re very much an extension of their business and whether its providing business continuity back up in an emergency, qualifying leads or helping you to set up multiple phone numbers for different service or marketing needs we can help

Business continuity and disaster recovery call answering service with immediate switchover.

Geographic numbers, 0800 numbers and 0844 local rate numbers rapid set up to meet your business needs.

We’ll take that tricky first conversation in our stride so you don’t have to.

What makes Verbatim different?

Pricing Icon

Pricing

Our pricing is transparent with no hidden extras. We include text messages, order logging, logging opportunities in your CRM, and an out-of-hours voice messages to email service in your monthly fee.

South England based icon

South England based

We're based in Newbury, Berkshire in the heart of  the South of England countryside. We pride ourselves in being an integral part of the local community, supporting local charities and even our local football team Hungerford Town. 

No Script Icon

No script

We're a small dedicated team of customer service professionals dedicated to answering your calls as if we were a member of your staff. We don't rely on scripts and take every telephone call is as if we are present in your office.

industry expert icon

Industry experts

We've work with clients across a wide variety of industries and we will very likely know how to talk your industry talk. From accountants to solicitors, technology companies to Foodbanks

industry expert icon

Tailored to your business

Much more than telephone answering. We can do everything from taking orders, managing your diary, qualifying leads to creating a virtual call centre to handle a sudden ramping up of your customer services requirements.

30 day trial icon

30 day trial

We’re so confident you will prefer our warm and friendly answering service to an anonymous call centre alternative, we offer a 100% money back guarantee if you’re not entirely satisfied.

Pricing

We are the only company that allows rollover of unused calls and ALL transfers are included.

No script

Every conversation as if we are in your office

Tailored to you

More than call answering. We can do everything from taking orders to managing your diary

South England based

Proud to be British

Industry experts

We know how to talk your industry talk

30 day trial

Plenty of time to get to know if we are right for you.

TRY US RISK FREE

Some of the clients we work with

VW Group Logo
Zenith logo
West Berks Food Bank Logo
Berkshire Community Foundation Logo
Knight Frank Logo
London Overground logo

99% of people who try us, stay with us

100% money back guarantee. Don’t delay call us today on 01635 576070 or fill in the form:

We promise we will never share your information with third parties – see privacy policy.

What our clients say about us

Natasha Kearslake Organic P&O Solutions

I now have a professional receptionist service that I am proud to recommend

The service is superb. I now have a professional receptionist service that I am proud to recommend to family, friends and associates in the knowledge that they too could benefit from the peace of mind that they will always be represented well to their clients, prospects and suppliers.

Natasha Kearslake,
Organic P&O Solutions

Jason Lloyd ISAMS

An amazing service and a great bunch of friendly people to work with.

We started using Verbatim a few years ago and haven’t looked back since. As we’ve grown as a company it has been reassuring having Verbatim there taking our calls, ensuring we’re not missing anything important and being there when we need them.

Jason Lloyd,
ISAMS

I now have a professional receptionist service that I am proud to recommend

The service is superb. I now have a professional receptionist service that I am proud to recommend to family, friends and associates in the knowledge that they too could benefit from the peace of mind that they will always be represented well to their clients, prospects and suppliers.

Natasha Kearslake,
Organic P&O Solutions
Slide 2 Heading

An amazing service and a great bunch of friendly people to work with.

We started using Verbatim a few years ago and haven’t looked back since. As we’ve grown as a company it has been reassuring having Verbatim there taking our calls, ensuring we’re not missing anything important and being there when we need them.

Jason Lloyd,
ISAMS
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Why choose an answering service ?

Receptionist answering a call
A professional response every time 

We know that it can be hard to keep a calm and confident manner every time the phone rings, especially if you’re busy managing a team or juggling lots of other tasks during your working day.

A virtual receptionist will work from your script to deal with calls in a professional tone every time, leaving your customers happy and you free to get on with your job.

Personalised call answering
Whatever your line of business, we will create a bespoke call answering package for your requirements. From taking just a couple of calls a day, through to manning the telephone 24/7, we can step in however you need us to.  
 
Receptionist answering the telephone and smiling
Estate Agent answering call
Handle higher call volumes

Peak periods of business may often require more hands on-deck to take calls. Our professional call handlers will happily handle the overflow. 

We can support you whenever call volumes increase, so you don’t need to worry about changing your plan to cope with any extra or unexpected demand.  

 

No more unwanted sales calls 
A Verbatim virtual receptionist can act as your telephone gatekeeper and filter out the important calls from those you don’t want or need to take. 

Unwanted sales calls can be a nuisance but as well as taking them on your behalf, our call handlers can also help to get you removed from the contact lists, to stop them bothering you in the future. 

answering the telephone
Receptionists based in the UK 
Verbatim’s UK-based receptionists are all trained and highly skilled at taking calls. This means that they always communicate clearly and effectively when speaking to your customers. 
They will also be fully briefed on your company or organisation, in order to provide a seamless extension to your own customer service team.   A virtual receptionist will work from your script to deal wi
Personalised call answering
Whatever your line of business, we will create a bespoke call answering package for your requirements. From taking just a couple of calls a day, through to manning the telephone 24/7, we can step in however you need us to.  

News and resources

Frequently asked questions

Statistics show that on average, businesses miss 15% of incoming calls. Of those callers, 80% won’t try again if they get an engaged tone and 70% won’t leave a voicemail.

Sound familiar?

If you’re doing everything you can on the marketing front to attract the right people’s attention, but then miss their call when they do get in touch, what’s the point?

Work with a call answering service and you’ll never miss a sales enquiry or an important client call again.

Outsourcing your calls and web chats is far more flexible than recruiting in-house, as you can adapt the amount of work you need from us as often as you like. Not to mention the fact it cuts out the resource-heavy recruitment process and other unnecessary business costs entirely.

We can fit into your business however you want us to. You’re free to choose which calls you’d like us to answer. You can leave all your calls to us, or only have us step in when you’re unavailable to take them yourself. You may be on another call, in a meeting, or just out for a spot of lunch. Just let us know which calls you’d like diverted to us and over what hours. We can get to work supporting you straight away.

Web chat can bring many benefits to your business. It’s important to be available to customers at a time that suits them, in a way that’s most convenient for them. Web chat is often the preferred method of communication for those with limited time. Our web chat answering service will make sure you’re covered.

Our web chat software is very simple to install and integrates with all leading website software including WordPress, Shopify, Wix and Drupal. Most of your website visitors won’t have so much as an inkling that anything’s changed, not least that you’ve outsourced your web chat.

Yes. You’ll find our office headquarters in West Berkshire on the outskirts of Newbury. All of our call answering and web chat answering staff are based in the UK. 

Feel free to drop by for a visit.

For call answering, it’s a very simple process at your end and there is no extra technology. All you need to do is contact your telephone provider to arrange a call diversion facility on your account. Or, if you prefer, we can call them on your behalf. Set up is simple and we have most accounts up and running within 24 hours. In fact, very often, in less time than that. 

Yes, all your telephone calls and web chats are logged. We’ll email you the details as and when calls or chats happen. Leads (with full transcripts) are sent immediately, ready for you to convert.

You can also keep tabs on everything as often as you like by visiting your secure online portal. 

For call answering we’ll work with you to agree the best fixed-fee monthly call plan for you, anticipating how many monthly calls we’re likely to handle for you in that time.

For web chat, the amount you pay is calculated by the number of chats you have per month. You will be placed within one of our packages eg up to 50 chats per month. Your 30-day trial will give us an expected monthly chat allowance based on your monthly needs. 

Your calls and/or chats will be picked up by one of our experienced call handlers. Every one of our team is fully trained, friendly and professional by nature. They will be well briefed about your company and your regular callers before they start to handle your calls or web chats. 

Our team is full of exceptional people. They are the life of the business and we treat them accordingly. As many of our clients have told us “you can hear the smiles”. 

As a result, our staff turnover is tiny, which means our call handlers and virtual receptionists have all the experience you’re looking for when you’re not answering calls yourself. 

Here are just some of the reasons why our existing clients have chosen Verbatim over any other company to handle their calls: 

  • You’ll be provided with a unique and personalised answering service thanks to our in-house technology, which allows us to customise services to your specific needs.
  • Your clients will never feel like their calls or chats have been outsourced.
  • Each staff member wears a noise cancelling headset.
  • Our UK-based team are all proactive, friendly, professional and experience in customer care, with many carrying high-level NVQ qualifications. 
  • We offer you a dedicated account manager to help you get the best service from the very beginning. 
  • We strive to become part of your business by reflecting your values, your ethos and your brand image.