Verbatim Telephone Answering Service
Could missed calls be costing you business?
Try us for 30 days and if you’re not completely satisfied we’ll give you your money back.
Verbatim Telephone Answering Service
Could missed calls be costing you business?
Try us for 30 days and if you’re not completely satisfied we’ll give you your money back.
Our telephone answering services
Call handling by a team of friendly and professional, UK based virtual receptionists
Telephone
answering
Personalised call answering options providing coverage for as little as one phone call a day through to manning your busy phones 24/7.
Virtual
receptionist
Your own team, full office hours with diary management and order taking options included, from as little as £2.25 per day.
24/7 call
answering
Our 24/7 emergency call answering service means you’re there for your customers when it matters most, without you even needing to be involved.
Lead
qualification
We’ll take that tricky first conversation in our stride so you don’t have to.
Other services we offer
Business continuity and disaster recovery call answering service with immediate switchover.
Geographic numbers, 0800 numbers and 0844 local rate numbers rapid set up to meet your business needs.
What makes Verbatim different?
Pricing
We are the only company that allows rollover of unused calls and ALL transfers are included.
South England based
Proud to be British
No script
Every conversation as if we are in your office
Industry experts
We know how to talk your industry talk
Tailored to you
More than call answering. We can do everything from taking orders to managing your diary
30 day trial
Plenty of time to get to know if we are right for you.
Pricing
We are the only company that allows rollover of unused calls and ALL transfers are included.
No script
Every conversation as if we are in your office
Tailored to you
More than call answering. We can do everything from taking orders to managing your diary
South England based
Proud to be British
Industry experts
We know how to talk your industry talk
Some of the clients we work with
99% of people who try us, stay with us
We promise we will never share your information with third parties – see privacy policy.
What our clients say about us
I now have a professional receptionist service that I am proud to recommend
The service is superb. I now have a professional receptionist service that I am proud to recommend to family, friends and associates in the knowledge that they too could benefit from the peace of mind that they will always be represented well to their clients, prospects and suppliers.
Natasha Kearslake,
Organic P&O Solutions
An amazing service and a great bunch of friendly people to work with.
We started using Verbatim a few years ago and haven’t looked back since. As we’ve grown as a company it has been reassuring having Verbatim there taking our calls, ensuring we’re not missing anything important and being there when we need them.
Jason Lloyd,
ISAMS
I now have a professional receptionist service that I am proud to recommend
The service is superb. I now have a professional receptionist service that I am proud to recommend to family, friends and associates in the knowledge that they too could benefit from the peace of mind that they will always be represented well to their clients, prospects and suppliers.Natasha Kearslake,
Organic P&O Solutions
An amazing service and a great bunch of friendly people to work with.
We started using Verbatim a few years ago and haven’t looked back since. As we’ve grown as a company it has been reassuring having Verbatim there taking our calls, ensuring we’re not missing anything important and being there when we need them.Jason Lloyd,
ISAMS
News and resources
1. How flexible working will become the new ‘normal’It seems highly likely that Covid-19 has permanently altered our working habits. Back in March, practically overnight,
When the lockdown hit, back in March this year, millions of us started to work from home. In just the space of a few months,
Now, more than ever, a patient tone and a gentle manner are needed for telephone customer service. The world is upside down, and the pandemic
Frequently asked questions
Why should I use a call answering service
Statistics show that on average, businesses miss 15% of their incoming calls. Of those callers, 80% won’t try again if they got the engaged tone, and 70% won’t leave a voicemail.
Sound familiar?
If you’re doing everything you can on the marketing front to attract the right people’s attention, but then miss their call when they do get in touch, what’s the point?
Work with a call answering service and you’ll never miss a sales enquiry or an important client call again.
Who will be answering my calls
Your calls will be picked up by one of our experienced call handlers. Every one of our small team is fully trained, friendly and professional by nature and they’ll be well briefed on about your company and regular callers before they handle your calls.
Our team is full of exceptional people. They are the life of the business, and we treat them accordingly.
As a result, our staff turnover is tiny, which means our call handlers have all the experience you’re looking for when you’re not answering calls yourself.
As many of our clients have told us, with our team “you can hear the smiles”.
How will you fit into our business?
First of all, you choose which calls you’d like us to answer.
You can leave all your calls to us, or only have us step in when you’re unavailable to take it yourself. You may be on another call, in a meeting, or just out for a spot of lunch.
Just let us know which calls you’d like diverted to us and over what hours and we’ll get to work supporting you straight away.
Simple.
Is Verbatim based in the UK?
Yes. You’ll find us in West Berkshire on the outskirts of Newbury. Feel free to drop by for a visit.
