Verbatim Telephone Answering Service
Could missed calls be costing you business?
Try our answering service for 30 days and if you’re not completely satisfied we’ll give you your money back.
Verbatim Telephone Answering Service
Could missed calls be costing you business?
Try us for 30 days and if you’re not completely satisfied we’ll give you your money back.
Our answering services
Call answering and web chat answering by a team of friendly and professional, UK based virtual receptionists
Telephone
answering
Personalised call answering options providing coverage for as little as one phone call a day, through to manning your busy phones 24/7.
Virtual
receptionist
Your own team, full office hours with diary management and order taking options included.
24/7 call
answering
Our 24/7 emergency call answering service means you’re there for your customers when it matters most, without you even needing to be involved.
Web chat
answering
Convert more website visitors with our managed web chat service – try our 30-day free trial.
Other services we offer
Business continuity and disaster recovery call answering service with immediate switchover.
Geographic numbers, 0800 numbers and 0844 local rate numbers rapid set up to meet your business needs.
We’ll take that tricky first conversation in our stride so you don’t have to.
What makes Verbatim different?
Pricing
Save money with FREE call forwarding, We are one of the few providers that offer free call transfers.
South England based
Proud to be British
No script
Every conversation as if we are in your office
Industry experts
We know how to talk your industry talk
Tailored to you
More than telephone answering. We can do everything from taking orders to managing your diary
30 day trial
Plenty of time to get to know if we are right for you
Pricing
We are the only company that allows rollover of unused calls and ALL transfers are included.
No script
Every conversation as if we are in your office
Tailored to you
More than call answering. We can do everything from taking orders to managing your diary
South England based
Proud to be British
Industry experts
We know how to talk your industry talk
Some of the clients we work with
99% of people who try us, stay with us
We promise we will never share your information with third parties – see privacy policy.
What our clients say about us
I now have a professional receptionist service that I am proud to recommend
The service is superb. I now have a professional receptionist service that I am proud to recommend to family, friends and associates in the knowledge that they too could benefit from the peace of mind that they will always be represented well to their clients, prospects and suppliers.
Natasha Kearslake,
Organic P&O Solutions
An amazing service and a great bunch of friendly people to work with.
We started using Verbatim a few years ago and haven’t looked back since. As we’ve grown as a company it has been reassuring having Verbatim there taking our calls, ensuring we’re not missing anything important and being there when we need them.
Jason Lloyd,
ISAMS
I now have a professional receptionist service that I am proud to recommend
The service is superb. I now have a professional receptionist service that I am proud to recommend to family, friends and associates in the knowledge that they too could benefit from the peace of mind that they will always be represented well to their clients, prospects and suppliers.Natasha Kearslake,
Organic P&O Solutions
An amazing service and a great bunch of friendly people to work with.
We started using Verbatim a few years ago and haven’t looked back since. As we’ve grown as a company it has been reassuring having Verbatim there taking our calls, ensuring we’re not missing anything important and being there when we need them.Jason Lloyd,
ISAMS
News and resources
As big office buildings have given way to more varied and flexible options, the challenge is finding the right workspace to bring colleagues together as and when it’s required.
Making the decision to outsource parts of your business – such as your customer service offering – can be daunting. Here are some of the biggest questions that you may be asking – as well as some tried-and-tested solutions.
Customer retention should not be overlooked when it comes to creating a business strategy and can be just as important as customer acquisition. It can be highly rewarding if approached in the right way.
Frequently asked questions
Why should I use a call answering service?
Statistics show that on average, businesses miss 15% of their incoming calls. Of those callers, 80% won’t try again if they get an engaged tone and 70% won’t leave a voicemail.
Sound familiar?
If you’re doing everything you can on the marketing front to attract the right people’s attention, but then miss their call when they do get in touch, what’s the point?
Work with a call answering service and you’ll never miss a sales enquiry or an important client call again.
Why should Verbatim answer my web chat?
With Verbatim managing your web chat, we can quickly answer any questions that your website visitors might have. Web chat has been shown to be a preferred method of communication for those with limited time, who appreciate a quick and simple interaction.
It’s also often a cheaper way to manage conversations with your customers. Our chat agents can manage multiple chats simultaneously, increasing customer satisfaction whilst decreasing costs. What’s not to like about that?
Who will be answering my calls and/or web chats?
Your calls and/or web chats will be picked up by one of our experienced call handlers. Every one of our small team is fully trained, friendly and professional by nature and they’ll be well briefed about your company and regular callers before they handle your calls.
Our team is full of exceptional people. They are the life of the business and we treat them accordingly. As many of our clients have told us, with our team “you can hear the smiles”.
As a result, our staff turnover is tiny, which means our call handlers have all the experience you’re looking for when you’re not answering calls or messages yourself.
How will you fit into our business?
For call answering, first of all, you choose which calls you’d like us to answer. You can leave all your calls to us, or only have us step in when you’re unavailable to take them yourself. You may be on another call, in a meeting, or just out for a spot of lunch. Just let us know which calls you’d like diverted to us and over what hours. We can get to work supporting you straight away.
Our web chat software is very simple to install and integrates with all leading website software including WordPress, Shopify, Wix and Drupal. We go to great measures to ensure we know your business inside out before we get started. It means most of your website visitors won’t have so much as an inkling that anything’s changed, not least that you’ve outsourced your web chat.
Is Verbatim based in the UK?
Yes. You’ll find our office headquarters in West Berkshire on the outskirts of Newbury. All of our call answering and web chat answering staff are based in the UK.
Feel free to drop by for a visit.
