Statistics show that on average, businesses miss 15% of their incoming calls. Of those callers, 80% won’t try again if they get an engaged tone and 70% won’t leave a voicemail.

Sound familiar?

If you’re doing everything you can on the marketing front to attract the right people’s attention, but then miss their call when they do get in touch, what’s the point?

Work with a call answering service and you’ll never miss a sales enquiry or an important client call again.

With Verbatim managing your web chat, we can quickly answer any questions that your website visitors might have. Web chat has been shown to be a preferred method of communication for those with limited time, who appreciate a quick and simple interaction. 

It’s also often a cheaper way to manage conversations with your customers. Our chat agents can manage multiple chats simultaneously, increasing customer satisfaction whilst decreasing costs. What’s not to like about that?

Your calls and/or web chats will be picked up by one of our experienced call handlers. Every one of our small team is fully trained, friendly and professional by nature and they’ll be well briefed about your company and regular callers before they handle your calls. 

Our team is full of exceptional people. They are the life of the business and we treat them accordingly. As many of our clients have told us, with our team “you can hear the smiles”.

As a result, our staff turnover is tiny, which means our call handlers have all the experience you’re looking for when you’re not answering calls or messages yourself.

For call answering, first of all, you choose which calls you’d like us to answer. You can leave all your calls to us, or only have us step in when you’re unavailable to take them yourself. You may be on another call, in a meeting, or just out for a spot of lunch. Just let us know which calls you’d like diverted to us and over what hours. We can get to work supporting you straight away.

Our web chat software is very simple to install and integrates with all leading website software including WordPress, Shopify, Wix and Drupal. We go to great measures to ensure we know your business inside out before we get started. It means most of your website visitors won’t have so much as an inkling that anything’s changed, not least that you’ve outsourced your web chat.

Yes. You’ll find our office headquarters in West Berkshire on the outskirts of Newbury. All of our call answering and web chat answering staff are based in the UK. 

Feel free to drop by for a visit.