The call answering professionals: Over 23 years of virtual receptionist experience

Bespoke Call Answering – Does It really Make A Difference?

By Nick East

October 18, 2019

We’re not going to beat around the bush – there are a lot of different call answering services out there. All you have to do is hop onto Google and you will find hundreds of them all over the country offering various deals, packages and service levels. So, how do you know which one to choose? And what exactly does a bespoke call answering service mean anyway?

What Is Bespoke?

The word bespoke is thrown around a lot these days, but do we really know what it actually means? Well, the dictionary defines it as:

Made for a particular customer or user.”

Which pretty much hits the nail on the head. A bespoke answering service is not one that’s out of the box – but one that is tailored to the individual needs of each customer. Often bespoke services have a ‘standard’ base package, which can then be altered as needed to suit each buyer. The term was made popular by the technology and software industry, but in recent years it’s seeped into pretty much everything, from marketing to beauty products.

Why Does Bespoke Call Answering Matter?

So, why does bespoke matter when it comes to call answering? After all, aren’t all the services the same? Answering calls and passing on messages? Well, no. You see, call answering is a representation of your business to the public – and since no two businesses are the same, no two call answering services should be the same either.

For example, a lot of call answering services will work from a basic script – a series of questions or statements they make to every single caller, for every single client. But a bespoke service will tailor their approach to your unique business voice. They will work with the client to identify how calls should be handled and speak to them like an employee, so that customers calling in will have no idea they are speaking to a service, and not someone genuinely working within the business.

And that’s the aim really. To ensure your phone is answered every time it rings, in the style you want it answered, so that your customers can’t tell the difference. A customer calling your business can always tell when you’re using a call centre, or a non-tailored call answering service – but with a bespoke one, you can increase customer satisfaction without losing time in your business.

What Can Verbatim Do?

If that’s what a bespoke service can do for you, then what can Verbatim add to the experience? Our call answering services are completely bespoke from the ground up, so you will receive a unique service to your needs. However, some of the needs we can cover include:

  • Answer all calls from your main business line, and any other business lines
  • Act as an overflow service when you’re busy
  • Provide answers to frequently asked questions
  • Be your virtual receptionist
  • Provide front-line support
  • Manage your diary
  • Take orders
  • Provide 24/7 support for your customers

Not exactly your standard call answering service, is it?

At Verbatim, we believe that bespoke is the only way to approach call answering. Every single client we work with is unique, and so our approach is unique. We don’t use scripts of any sort, so your customers will feel like they are speaking to a real person, not just a recording in a call centre. If you would like to know how a bespoke call answering service like ours can benefit you, just get in touch with the team today.


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