A well-managed web chat offering has been shown to positively influence customer opinion. It’s often the preferred method of communication for those who prefer the simplicity and speed of text over talk.

If you’re spending more time on the phone than you’d like, or if you’re not always able to answer calls because you’re too busy, then a call answering solution could be a great means of helping you out. But which to choose?

Telephone technology has changed so much in the last 20 years But what does the future have in store for this piece of tech that we seem to be unable to live without?

There are many ways in which a business can use a virtual phone number. It will depend on what the needs and aims are for your company and your customers.

You may be wondering about the best way to communicate with your customers, particularly if your team is dispersed or working remotely. Find out how to organise an effective communication strategy