Are Phone Calls On Your New Year’s Resolutions List?

By Graham Hill

December 12, 2019

Let’s be honest – probably not. But they should be. A lot of us have a difficult relationship with the telephone, whether that’s a mild dislike of how much it rings or a full-blown phobia. People have been known to keep numbers stored in their phone just so they know not to answer them, and many more ignore the phone when it rings, prioritising something else instead. That might sound brash, but a lot more people do it than care to admit it! As a business owner, you can’t afford to have issues around the phone – you need to make sure it’s being answered every time, and your customers are getting a great experience. If you’ve been failing a bit on that front this year (and be honest), then maybe hiring a call answering service needs to be on your list of New Year’s Resolutions. Why? Well…

It Can Help You Meet Your Business Goals

As a business owner, you have probably set yourself some goals for 2020. If you haven’t done it already, you should probably sit down to create them soon! These goals will be varied and depend very much on where your business is and what you want to achieve with it in the future. For most business owners, growth is pretty high on that list. Call answering is a really easy way to help you meet that goal, simply because having all of your business calls answered means you aren’t missing any opportunities.

Around 80% of business communication happens over the phone, so making sure you can answer the phone is pretty important. 85% of people won’t call back or leave a message if their call goes unanswered, which adds up to a lot of missed opportunities. Now, you might miss the call for a lot of reasons, from being on the phone already to being in a meeting, not having a signal or just being away from your desk. But that doesn’t mean you have to miss the opportunities. A call answering service can ensure every single call to your business is answered, boosting your leads and conversions effortlessly just by picking up those prospects that were already there, but you didn’t know about. When you look at it like that, why wouldn’t you?

Improve Your Customer Service

Customer service is a big part of business. Good customer service can keep people coming back to you time and time again – while bad customer service can not only send people away but cause damage to your reputation (since people are 1.6x more likely to tell people about a mad experience). Having a consistent, friendly voice on the end of the phone can do wonders for your customer satisfaction rates, especially over time. A call answering service means customers know that their call will be answered every time, in the same friendly way, and they will be speaking to someone who knows about their agreement and won’t have to repeat themselves.

Find A Better Work-Life Balance

If you look back on the last 12 months, how happy are you with your work-life balance? Has it been about right, or have you (like most people) ended up spending more time working than you would like? Don’t worry, you’re not alone. A lot of people find that on reflection, those long phone calls and late-night emails get in the way of what should be a good balance between running a business and enjoying time at home with their family. So rather than repeat that pattern again in 2020, why not do something about it? At Verbatim our friendly receptionists can take care of your calls as soon as the clock strikes 5 pm, so you can leave your work behind and take up those long-awaited hobbies.

If any of those things are on your list of goals for 2020, then you need to look at a call answering service. There are a lot of benefits to outsourcing your business call handling, including the ones we’ve listed above. At Verbatim, we want to help you make 2020 your best year in business yet, whatever that might look like. Have a chat with one of our representatives to find out how our services could help you achieve your goals and make your life a little easier next year. Don’t let yourself do the same things as this year and last year and expect something different – that way lies madness.

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