Here you can find a range of articles and resources about call centre outsourcing, as well as advice on how to best support your customers and clients.
Making the decision to outsource parts of your business – such as your customer service offering – can be daunting. Here are some of the biggest questions that you may be asking – as well as some tried-and-tested solutions.
We’re all basically superglued to our mobiles and out of all the things we use them for, making phone calls doesn’t even come into the list of top reasons. But when it comes to business, the telephone call will never go out of fashion. Here’s why.
Our call answering service ensures that every single phone call is answered in a timely manner. This gives you the opportunity to follow up potential leads – and with more customers comes more revenue for your business.
If you don’t pick up your phone within three rings, did you know the chances are that 7 out of 10 callers will not only hang up, but won’t call back.
One of the problems many businesses face when it comes to outsourcing is knowing how to choose a partner they can trust and be confident in. Here we share some of our tips to help you succeed in your search.
If you’re spending more time on the phone than you would like to be, can’t always answer calls because you’re too busy, or just want to make sure all of your customers get a good first impression of you, then a call answering service is for you.
Outsourcing business call handling will free up your time while retaining customer loyalty and improving your brand reception
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