Are you confident you’ve got your return to office strategy right?

By Graham Hill

June 24, 2020

It’s hard to imagine that the UK announced lockdown protocols three months ago. When lockdown began, many businesses scrambled to create and implement remote working solutions. Fortunately, a study has found that only 9% of surveyed workers rolled out remote working poorly. In the same study, 77% of employees felt their company handled the transition well, despite not having flexible work arrangements in place before the COVID-19 outbreak. As lockdown protocol ease, some business leaders are beginning to implement their return to the workplace plan. When implementing your plan, you must take into consideration your employee’s health and safety as well as what tools you need to successfully implement your return to the office plan.

Should everyone return to the office?

Anxious about returning from working from home back to an office setting? You’re not alone. In late March, the Office for National Statistics reported that 50% of Britons described their anxiety as ‘high’. There have been countless articles that articulate the worries parents have about their children returning to school, women have choosing between their health and career, and many have when going grocery shopping. Government guidance suggests that employees who can continue to work from home, should. However, should there be a need to return to the office, they recommend taking appropriate steps to ensure your employees remain healthy and safe.

As a business leader, you might want to take a look at what other companies have done. For example, companies such as Facebook and Twitter have moved half if not all of their workforce from office to remote working. Plans to return to the office won’t be implemented until next year or indefinitely for those who wish to continue working from home. While the transition to work from home was certainly disruptive, 77% respondents of a global study of 3,000 workers said they feel just as productive working from home as they did in an office setting. Allowing your employees to continue working from home, if they’re able to, can help keep your workforce healthy and safe in the long run. They’ll also thank you for it.

There’s a lot to consider when implementing your return to office strategy. Verbatim can help alleviate that burden. Image by Viktor Ivanchenko.

What about essential staff such as receptionists?

For businesses that were used to dealing with customers and clients daily, this is perhaps the most important question. As lockdown protocol ease, non-essential shopping and commuting are increasing. Someone must be available to provide customers and clients with assistance and guidance. Consider this question: does the person answering the phone need to be in the office? With transmission risk being at the forefront of everyone’s mind, you want to ensure that commuting and working in an office setting is essential. Hiring part-time means increasing the chance of transmission and juggling schedules. Having a full-time receptionist can be tricky financially for some businesses. This is where a telephone answering service can help.

Utilising us is a no brainer

We’ll let you in on a secret: we’ve enabled our call handlers to work from home and it’s going to continue to stay that way for the foreseeable future. We’re taking our return to office strategy one day at a time, just like you might be. We’ve made adjustments to ensure that our staff remain connected to one another and to our clients. Our call handlers have been doing a fantastic job of continuing to provide quality service and going above and beyond for our clients.

Your employees and customers will thank you when you start using our telephone answering service. We take the strapline of our company seriously: Your Call – Our Passion. At Verbatim, our only worry is ensuring your phones get answered and are handled appropriately. We provide call answering, virtual reception, and other services to a variety of clients. From law firms, workplace equipment suppliers, and garden supply stores, our talented team can handle any phone call. By letting us handle your calls, you’ll have more time to dedicate yourself to your work and supporting your employees.

Don’t waste another second. Get in touch with us and try us out for 30 days.


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