Delivering Effective
Customer Service Online
A guide to virtual customer service for small businesses
The world of customer service has been in a state of almost constant evolution and even revolution since the world of business turned digital. Few businesses can survive, let alone thrive without responding to rapidly changing customer expectations and needs. This guide will help you devise a strategy, find the right software and develop the right skills to stay on top of change and stay ahead of your competitors.
How to maintain business continuity
It’s a good idea to put some time aside to make sure that your business’s contingency planning is second to none. The following steps will not just prepare you for the unknown, they can also help to improve efficiency and cut overheads at the same time.
Outstanding customer service every time
The quality of your customer service – and your ability to make your clients happy – can make or break your business, along with your bottom line. Here are five easy ways for you to delight your customers, simply by tweaking your current approach to customer service.
Should I outsource my customer service?
There are a number of steps you can take to choose a call-answering partner for your business. This will help you to find a reliable call handler or virtual receptionist who can offer you a high standard of service.
How to outsource call answering
One of the problems many businesses face when it comes to outsourcing call answering is knowing how to choose a reliable service partner that they can trust and be confident in. Here are some tips to get started.
Does my business need web chat?
A well-managed web chat offering has been shown to positively influence customer opinion. It’s often the preferred method of communication for those who prefer the simplicity and speed of text over talk.
Seven simple ways to lose a customer
By knowing how you can lose a customer, you and your team will at least be able to take the necessary measures to ensure that they are receiving the very best service, to give them the greatest chance of staying.
What is lead qualification and why would I outsource it?
If you run a business, you probably do some form of lead qualification, whether you realise it or not. Put simply, lead qualification is the process of working out (qualifying) if a prospect you’re talking to (a lead) is likely to buy from you.
Call centre or call answering service?
If you’re spending more time on the phone than you’d like, or if you’re not always able to answer calls because you’re too busy, then a call answering solution could be a great means of helping you out. But which to choose?
Five tips for excellent telephone customer service
It can be hard to rise above a stressed customer and keep providing the best possible customer service. Follow these easy tips below and you’ll have it nailed in no time.
Download our report on digital customer service in the accountancy sector
Are UK accountancy firms embracing digital customer service? Our latest industry report into digital customer service in the accountancy sector.
About Verbatim
Qualify leads
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