Customer Service Online
A guide to virtual customer service for small businesses
The world of customer service has been in a state of almost constant evolution and even revolution since the world of business turned digital. Few businesses can survive, let alone thrive without responding to rapidly changing customer expectations and needs. This guide will help you devise a strategy, find the right software and develop the right skills to stay on top of change and stay ahead of your competitors.
It’s a good idea to put some time aside to make sure that your business’s contingency planning is second to none. The following steps will not just prepare you for the unknown, they can also help to improve efficiency and cut overheads at the same time.
The quality of your customer service – and your ability to make your clients happy – can make or break your business, along with your bottom line. Here are five easy ways for you to delight your customers, simply by tweaking your current approach to customer service.
If you run a business, you probably do some form of lead qualification, whether you realise it or not. Put simply, lead qualification is the process of working out (qualifying) if a prospect you’re talking to (a lead) is likely to buy from you.
It can be hard to rise above a stressed customer and keep providing the best possible customer service. Follow these easy tips below and you’ll have it nailed in no time.
Download our report on digital customer service in the accountancy sector
Are UK accountancy firms embracing digital customer service? Our latest industry report into digital customer service in the accountancy sector.
Get a quote
Start a 30 day trial with 100% money back guarantee (99% of people who try us, stay with us) Don’t delay call us today on 01635 576070 or fill in the form and we will be in touch: