Here you can find a range of articles and resources about customer services, as well as advice on how to best support your customers and clients.
If you’re looking for an alternative to eReceptionist, you’re in the right place. Did you know that Verbatim Phone Answering can offer you a trusted Virtual Receptionist Service?
Now, more than ever, a patient tone and a gentle manner are needed for telephone customer service. The world is upside down, and the pandemic
Have you ever spared a thought for the people who want to use your service, but can’t contact your business during the routine 9-5? Every year you may lose hundreds of potential customers just because you stop answering your phones at 5pm. But what if you could take calls at any time of day or night? How would an out of hours call handling service help your business grow? And what if you didn’t have to be the one doing the answering?
Today we want to talk about voice. No, we’re not talking about your marketing voice, or even your personal voice. We’re talking about the voice your customers hear when they call your business. Who picks up the phone? What do they sound like? What impression do they give of your business to that brand new caller?
Sometimes there really aren’t enough hours in the day, especially when your inbox is full of unanswered messages, you’ve just received an emergency call out
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