blog and resources

Articles and advice on delivering a first rate customer service

From over twenty years of helping our clients provide the best service possible to their customers, we’ve built up a wealth of ideas and advice we’d love to share with you.

Cupcake Day

Diets were on pause this week at Verbatim while we held a Cupcake Day to raise money for the Alzheimer’s Society. Our lovely receptionist Angela,

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Customers want to TALK to you!

At Verbatim we have bucked industry trends with long serving staff and high retention rates. In an industry with higher than average employee turnover, it’s

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